Customer Satisfaction: Definition, Importance & Examples

Customer Satisfaction: Definition, Importance & Examples

In 2022, customer satisfaction is the only reliable way to keep your customers coming back. 81% of marketers believe customer satisfaction to be the ultimate factor for retaining customers. Keeping customers satisfied is especially important now because 50% of customers are willing to switch after a single bad service experience.  Yes, that’s right, 50%. A…

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