---
title: Adding Support Staff/Agents
description: "**[Fluent Support](https://fluentsupport.com/)** allows you to add **Agents / Staff** for your tickets, as well as some **Permissions** and **Settings** for managing agents. This article will guide you through the steps to how to add **Support Staff / Agents** and about…"
url: "https://fluentsupport.com/docs/adding-support-staffs-agents/"
updated: "2024-11-11"
category: Business Management
---

# Adding Support Staff/Agents

**[Fluent Support](https://fluentsupport.com/)** allows you to add **Agents / Staff** for your tickets, as well as some **Permissions** and **Settings** for managing agents. This article will guide you through the steps to how to add **Support Staff / Agents** and about the settings and permission for Agents.

## **Add Support Staff**/Agents

To learn how to add Support Staff for your WordPress site with Fluent Support, follow the steps with the screenshots below —

Go to **Global Settings**fromyour **Fluent** **Support** **Dashboard** and click on **Support Staff** from the left sidebar.

![Support Staff from Global Settings of Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Support-Staff-Global-Settings-scaled.webp)

Click the **Add New** button to add a Support **Agent**/**Staff**and a pop-up window will appear for adding information about the Agent/Staff.

You can only add your **WordPress** **Site** **User** as your support **Agent**/**Staff**. 

![Add New option for adding agents](https://fluentsupport.com/wp-content/uploads/2024/06/Add-new-Support-Staff.webp)

Here you have to give the Email, First Name, Last Name, Title (Job Title), and [**permissions**](https://fluentsupport.com/docs/permission-management-for-agents/) for the Agent/Staff.
Once you are done, click on the **Create** button to finish the process.

![Add New Support Staff popup page](https://fluentsupport.com/wp-content/uploads/2024/06/Support-Staff-pop-up-scaled.webp)

This is how you can add as many new staff/agents as you need!
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our[**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.