---
title: Bookmark Tickets
description: "**[Fluent Support](https://fluentsupport.com/)** allows the support agents to Bookmark their tickets to find them easily on the dashboard or to request another agent to look at a ticket. This article will guide you through the whole process of doing it. ##…"
url: "https://fluentsupport.com/docs/bookmarks/"
updated: "2024-11-11"
category: Productivity
---

# Bookmark Tickets

**[Fluent Support](https://fluentsupport.com/)** allows the support agents to Bookmark their tickets to find them easily on the dashboard or to request another agent to look at a ticket. This article will guide you through the whole process of doing it.

## **Bookmarks**

To learn how you can **Bookmark** your tickets using **Fluent Support**, follow the steps with the screenshots & GIF below —

First, go to your **Fluent Support** and click on **Tickets**

![Tickets from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Fluent-Support-Ticktes-2.webp)

Now go to your desired ticket section from **My Tickets**, **All Tickets**, **Unassigned**, or **Bookmarks**

![All ticket sections](https://fluentsupport.com/wp-content/uploads/2024/06/Choose-ticket-section-2.webp)

Open the specific ticket you want to bookmark and click on the **Three dot Icon** next to the mailbox option.
Now, select **Add Bookmark** and a popup page will appear on the top.

![Add bookmark option](https://fluentsupport.com/wp-content/uploads/2024/06/Add-bookmark.webp)

You can assign single or multiple support staff to the ticket using the dropdown list. After selecting the support staff, click the **Add** button and the ticket will be bookmarked & stored under the **Bookmarks** section on the left sidebar.

![Select Agents GIF](https://fluentsupport.com/wp-content/uploads/2024/06/Select-agents-Add.gif)

The **support staff** (agents) will also be **bookmarked** on the right side of that ticket.

![Bookmarked ticket](https://fluentsupport.com/wp-content/uploads/2024/06/Bookmark-Right-Sidebar-scaled.webp)

You can **add more support staff** (agents) by clicking on the **`+`** **Plus Icon.**

![Add more agents](https://fluentsupport.com/wp-content/uploads/2024/06/add-more-agent.webp)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.