---
title: Create Business Inbox Initially
description: "**“Business Inboxes”** is another amazing feature of ****Fluent Support**** which manages support tickets from multiple businesses and their accounts according to your preferences. This article helps you learn how to create the initial **Business Inbox** right after installing and activating…"
url: "https://fluentsupport.com/docs/business-inbox/"
updated: "2025-03-20"
category: Business Management
---

# Create Business Inbox Initially

**“Business Inboxes”** is another amazing feature of ****Fluent Support**** which manages support tickets from multiple businesses and their accounts according to your preferences. This article helps you learn how to create the initial **Business Inbox** right after installing and activating the ******[Fluent Support](https://fluentsupport.com/)****** plugin.

## How To Create A New Business Inbox Initially

**Initially**, there is **No** **Need** to create a **Separate** **Business** **Inbox**, because a [**Web-based** **Business Inbox**](https://www.notion.so/Details-of-Web-Based-Settings-of-Business-Inboxes-9936e9ae61004aeaad762f225fad92fc) will be created automatically when you provide all the necessary information to set up your support portal under the **Dashboard** section.

**To learn how to set up the support portal to create the initial Business Inbox, follow the steps with the screenshots below —**

Go to **Fluent Support** and click on **Dashboard**

![Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/05/Dashboard-of-Fluent-Support-scaled.webp)

Fill out all the necessary information to **set** up your **Support** **Portal,** as shown in the screenshot below.

![Business details for Fluent Support Portal](https://fluentsupport.com/wp-content/uploads/2024/05/Business-Details.webp)

Select the **Page** from the **Dropdown menu** where you want to set up your **Support** **Portal**. Copy the **Shortcode** provided below and paste it on the selected page.

You can **Paste** the **Shortcode** anywhere on any **Page** of your **WordPress** **Site** according to your preference.

![Adding the Support Portal in desired page using ShortCode](https://github.com/ab-auth/fs-doc/blob/main/Select%20page%20for%20shortcode%20GFif%20-%20DRIFT-VIDEO-3918894-4023448-1709375724.gif?raw=true)

Or, you can simply enable the **create a page automatically with the shortcode** button to create a **Separate** **Page** for setting up your support portal **automatically**.

However, if you want to set up your support portal on a specific page or block of your website, ignore the automatic option and follow the instructions given above in the drop-down menu option.

After entering all the necessary information, click on the **Continue** button.
Your Support Portal will then be connected to your WordPress Site, and an automatic business inbox will also be created.

![Automatically created Support portal in a separate page](https://github.com/ab-auth/fs-doc/blob/main/Automatically%20create%20page%20for%20support%20portal.gif?raw=true)

## Preview of Customer Support Portal

Here you can see the preview of the **Customer Support Portal**using the shortcode.

![Preview of Customer Support Portal using ShortCode](https://fluentsupport.com/wp-content/uploads/2021/10/5.-Preview-of-Customer-Support-Portal.webp)

## Customize Your Support Portal

If you want to customize the design of your Support Portal for your customer, you can do this easily by adding the **Fluent Support** (**Customer Portal**) **Gutenberg Block** to your page or post.

To learn how to **Add** and **Customize** the **Customer Portal**, check this **[Documentation](https://fluentsupport.com/docs/customize-your-customer-portal/)**.

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.