---
title: Close Ticket Silently
description: "****[Fluent Support](https://fluentsupport.com/)**** has an automatic ticket-closing feature that notifies the users via email when their ticket is closed. But, the “**Close Ticket Silently**” feature allows the support agents to **close** tickets silently without sending any **email n**otification. This article will…"
url: "https://fluentsupport.com/docs/close-ticket-silently/"
updated: "2024-11-11"
category: Productivity
---

# Close Ticket Silently

****[Fluent Support](https://fluentsupport.com/)**** has an automatic ticket-closing feature that notifies the users via email when their ticket is closed. But, the “**Close Ticket Silently**” feature allows the support agents to **close** tickets silently without sending any **email n**otification. This article will guide you through the whole process of doing it.

## Close Ticket Silently

To learn how you can **close** your **ticket** **silently** using **Fluent Support**, follow the steps with the screenshots below —

First, go to your **Fluent Support** and click on **Tickets**

![Tickets from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Fluent-Support-Ticktes-3.webp)

Now go to your desired ticket section from **My Tickets, All Tickets, Unassigned,** or **Bookmarks**

![All ticket sections](https://fluentsupport.com/wp-content/uploads/2024/06/Choose-ticket-section-3.webp)

Open the specific ticket you want to close silently and click on the **Three dot Icon** next to the mailbox option.
Now, select **Close Ticket Silently** and a confirmation message (Ticket has been closed) will appear that only you can see.

![Close Ticket Silently option](https://fluentsupport.com/wp-content/uploads/2024/06/Close-Ticket-Silently.webp)

You can also see that the ’**Ticket has been closed’** if you return to this ticket.

![Ticket closed silently](https://fluentsupport.com/wp-content/uploads/2024/06/Go-back-ticket-1.webp)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.