---
title: Custom Fields
description: "Custom fields are an advanced WordPress feature in **[Fluent Support](https://fluentsupport.com/)**that allows support agents to add extra information/fields to their ticket submission forms or other submission fields to organize the tickets more sophisticatedly. ## Custom Fields in Fluent Support To learn…"
url: "https://fluentsupport.com/docs/conditional-custom-fields/"
updated: "2025-03-20"
category: Productivity
---

# Custom Fields

Custom fields are an advanced WordPress feature in **[Fluent Support](https://fluentsupport.com/)**that allows support agents to add extra information/fields to their ticket submission forms or other submission fields to organize the tickets more sophisticatedly.

## Custom Fields in Fluent Support

To learn how to use **Custom Fields** on your customer**Support Portal** in **FluentSupport**, follow the steps with screenshots below —

Go to **Global Settings** or **Settings** from the **Fluent Support Dashboard**, select **Custom Fields**, and click **+ Add New Filed**.

![Add new Custom Fields from Global Settings in Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Dashboard-Add-new-field-scaled.webp)

Choose the **Field Type** from the dropdown menu that suits your needs and click the **Add** button and a popup page will appear.

You will get the following **Field Types** from the Dropdown List –

- **Single Line Text**: Used for one-liner entries
- **Multi-Line Text**: Used for descriptive information
- **Numeric Fields**: Used for numerical inputs
- **Select Choice**: Used for multiple fixed inputs as choices
- **Radio Choice**: Used for radio button choices
- **Checkboxes**; Used for multiple/single tick inputs

![Choose Filed type from dropdown list](https://fluentsupport.com/wp-content/uploads/2024/06/Field-Type-Add-button-scaled.webp)

You will also get all your **Integration** related **Field Types** from the **Dropdown** **List** –

For example, as I’ve integrated **WooCommerce** with **Fluent Support** in this site, it is showing **WooCommerce** related two **Field Type** from where I can choose anyone according to the needs.

![Get all integration related Field types](https://fluentsupport.com/wp-content/uploads/2024/06/Integration-related-field-type-scaled.webp)

Now, configure all the additional fields according to your necessity and click the **Add** button.

You will get the following **Fields** on the **Add New Custom Field**popup page–

- **Public Label**: Used to name the field for general users in the Fluent Support interface.
- **Admin Label (Optional)**: These are similar to Public labels but are only visible to Administrators.
- **Slug** **(Optional)**: Slugs can be used to call up custom fields in code.
- **Placeholder**: This is the default text that will appear as instruction until any input is entered in the field.
- **This is an agent only field**: Use this to visible the Custom Field only to support agents.
- **Enable Conditional Logic:** Use this if you want any field to show only in specific situations based on specific conditions that you will set.
- **Required**: Use this to make the Custom Field mandatory for users to submit their tickets.

![All the additional fields inside the Add new custom field popup](https://fluentsupport.com/wp-content/uploads/2024/06/Add-new-custom-field-popup-Add-button-scaled.webp)

Here, you will get the following **Options** to set **Conditions.**

- **Ticket Title**: Content entered in the ticket title field
- **Ticket Content**: Content entered in the ticket body
- **Ticket Client Priority**: Priority status set by Client, i.e., Customer.
- **Selected Product or Service**: Product or Service as declared by the customer.
- **Existing Custom Fields:** Any custom fields that you’ve created before.

![Options for setting conditional logics](https://fluentsupport.com/wp-content/uploads/2024/06/Set-conditions-options-scaled.webp)

For example, I set the condition as “**Ticket Title** that **contains** **Forms** word”. Now, when the users will open a **Ticket** that contains **Forms** word, only they will see this **Username** custom field in their **Ticket Submission Form.**

- You can set **Multiple** **Conditions** by clicking the **Green Plus** **Icon** or **Delete** any existing **Conditions** by clicking the **Trash Icon**.
- Also, you can customize the logical outcome by selecting whether to function if **Match all conditions** or **Match any conditions**.

![Can add multiple conditions & delete any conditions as per your needs](https://fluentsupport.com/wp-content/uploads/2024/06/Condition-plus-icon-trash-icon-condition-match--scaled.webp)

Once you’re done with all the configuration, click **Add**.

![Finally click Add button](https://fluentsupport.com/wp-content/uploads/2024/06/Finally-Add-Button-1-scaled.webp)

Here, you can see the **Custom Field** has been added to the **Fluent** **Support** **Portal**.

![Customer Support Portal's Ticket Submission Portal](https://fluentsupport.com/wp-content/uploads/2021/11/8.-Support-Portal-custom-field.webp)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.