---
title: Creating Products to Categorize Tickets
description: "**[Fluent Support](https://fluentsupport.com/)**, allows you to create multiple products for organizing your tickets and allows customers to select the relevant product when submitting their tickets. This article will help you through the process of creating products to categorize tickets. ## Creating…"
url: "https://fluentsupport.com/docs/creating-ticket-categories-products/"
updated: "2024-11-11"
category: Business Management
---

# Creating Products to Categorize Tickets

**[Fluent Support](https://fluentsupport.com/)**, allows you to create multiple products for organizing your tickets and allows customers to select the relevant product when submitting their tickets. This article will help you through the process of creating products to categorize tickets.

## Creating Products

To learn how to create **Products** in your Fluent Support **Dashboard**, follow the steps with the screenshots & GIF below —

Go to your Fluent Support **Dashboard** & click on **Global Settings.**

![Global settings from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Dashboard-Global-Settings-1-scaled.webp)

Select **Products** from the left sidebar and click on **+ Create New** to create a new product.

![Create new products](https://fluentsupport.com/wp-content/uploads/2024/06/Products-Create-New-Product.webp)

Add a relevant **Title** & **Description** for the product, then click the **Create** button.

![Add title & description to your product](https://fluentsupport.com/wp-content/uploads/2024/06/Title-Description-Create-1.webp)

Also, you can **Edit/Delete** the products by clicking the **Pencil/Trash** icons placed on the right-hand side under the **Actions** column.

![Edit or Delete any product if needed](https://fluentsupport.com/wp-content/uploads/2024/06/edit-or-delete.webp)

For instance, I **edited** the Product **Title** from **‘Fluent Support’** to **‘Fluent Support PRO’**. Similarly, you can **Edit/Delete** any of your existing products according to your needs.

![Example of editing or deleting product](https://fluentsupport.com/wp-content/uploads/2024/06/Edit-products-drift-video.gif)

This way, you can create as many **Products** as you want to categorize or organize your tickets!
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.