---
title: Creating A Ticket On Behalf Of The Customer
description: "This article will guide you through the process required to **create a ticket** for any customer using the **Add Ticket** functionality of **[Fluent Support](https://fluentsupport.com/)**. (especially in situations where a customer requests your support staff to open a ticket on their behalf). ##…"
url: "https://fluentsupport.com/docs/creating-ticket-on-behalf-of-customer/"
updated: "2024-11-11"
category: Productivity
---

# Creating A Ticket On Behalf Of The Customer

This article will guide you through the process required to **create a ticket** for any customer using the **Add Ticket** functionality of **[Fluent Support](https://fluentsupport.com/)**. (especially in situations where a customer requests your support staff to open a ticket on their behalf).

## How to Create Tickets on Behalf of the Customer

To learn how to create tickets on behalf of the customer, follow the steps with the screenshots below —

Go to your Fluent Support **Dashboard** & click on **Tickets.**

![Tickets from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Dashboard-Tickets-2-scaled.webp)

Click on the **+ Add Ticket** button in the top left corner of the **Tickets** tab and a pop-up page will appear for creating a ticket.

![Add ticket for customers](https://fluentsupport.com/wp-content/uploads/2024/06/Add-tickets-button.webp)

You can reach your customer here by entering the customer’s name or email address into the search box.

![Provide customer name & email](https://fluentsupport.com/wp-content/uploads/2024/06/Customer-name-email.webp)

But, if the search fails, you can tick the checkbox “**Could not find a contact? Create a new one”** to add a new customer to your list.

![Could not find a contact? Create a new one checkbox](https://fluentsupport.com/wp-content/uploads/2024/06/couldnt-find-create-a-new-one.webp)

After clicking the **Create a new one**, you will need to provide the necessary information about the customer and once you are done, click on the **Next** button to proceed.

![Create a new one option](https://fluentsupport.com/wp-content/uploads/2024/06/Create-a-new-one-next-1.webp)

Here, you need to fill up the required fields with the customer’s details and requirements about the ticket.

Once you are done, click on **Create Ticket** to add the ticket on behalf of the customer.

![Finally create ticket for customer](https://fluentsupport.com/wp-content/uploads/2024/06/Selected-Contact-Details.webp)

**A brief explanation of the settings shown in the screenshot above is given below —**

- **Selected Contact Details:** Here, you will find the name & email of the customer on whose behalf you opened this ticket.
- **Select Business:** Here, you can select Business Inbox from the dropdown to specify the mailbox where this ticket should open.
- **Subject:** You can add the subject to your ticket here.
- **Ticket Details:** Here, you can add appropriate ticket details using this **Text** editor. And, to know the details about the **Templates** setting located in the left corner under **Ticket** **Details, [click here](https://fluentsupport.com/docs/templated-saved-replies/).**
- **Click to Upload:** Using this setting, you can attach files with your ticket which can be Photos, CSV, PDF/Docs, Zip, and JSON.
- **Related Product/Service:** Here, you can select your relevant Product Name, for example. Fluent Support, Fluent CRM, and so on.
- **Priority:** Also, you can choose the ticket’s priority level; there are three priority levels; **Normal, Medium** & **Critical.**

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.