---
title: Managing Email Notifications
description: "With ****[Fluent Support](https://fluentsupport.com/)****, you can set up**Email Notifications** that will send automated emails to customers, admins, or support agents based on certain actions such as a new Ticket created, a Ticket replied to by an agent, a ticket closed by an…"
url: "https://fluentsupport.com/docs/customize-email-notifications/"
updated: "2024-11-11"
category: Email Management
---

# Managing Email Notifications

With ****[Fluent Support](https://fluentsupport.com/)****, you can set up**Email Notifications** that will send automated emails to customers, admins, or support agents based on certain actions such as a new Ticket created, a Ticket replied to by an agent, a ticket closed by an agent, etc. This article will help you through the steps required to learn the whole process.

## Set & Customize Your Email Notifications

To learn how to set up and customize your email notification, follow the steps with the screenshots below —

From the Fluent Support **Dashboard**, go to **Business Inboxes**, select your desired business inbox, and click on **View Settings**.

![Open the settings of  the desired business inbox](https://fluentsupport.com/wp-content/uploads/2024/06/view-settings-3-scaled.webp)

Here are your **Email Settings** from where you can customize your email notification.

To know the **Detailed** **Functionalities** of **Email Settings**, read this **[Documentation](https://fluentsupport.com/docs/web-based_settings_in_business_inbox/#2-toc-title)**.

![Open Email Settings](https://fluentsupport.com/wp-content/uploads/2024/06/Email-Settings-1.webp)

Choose the**Notification Type**from the list of email notifications that suits your needs.

![Choose from all the Notification Types](https://fluentsupport.com/wp-content/uploads/2024/06/Email-notification-list.webp)

A brief explanation of the Settings of the Above-Mentioned Email Notifications List:

**Ticket Created (To Customer):** When a customer creates a new ticket, they will receive an email notification.
**Replied by Agent (To Customer)**: When an agent replies to a ticket, the customer will receive an email notification.
**Ticket Closed by Agent (To Customer)**: When an agent closes a ticket, the customer will receive an email notification.
**Ticket Created (To Admin):** When a customer submits a new ticket, the admin will receive an email notification.
**Replied by Customer (To Agent/Admin)**: When a customer replies to a ticket, the assigned **Agent or Admin** will receive the email as a notification.
**Ticket Agent Change (To Agent):** When a ticket agent changes, the agent/s will receive an email notification.
**Ticket Created by Agent (To Customer):** When an agent creates a ticket, the customer will receive an email notification.

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.