---
title: Dashboard Overview
description: "This article will give you an overall tour of **Fluent** **Support’s** **Dashboard** to make your journey smooth and easy with ****[Fluent Support](https://fluentsupport.com/)****. To get an overview of the **Dashboard**, read the article accordingly. ## An Overview Of Fluent Support Dashboard…"
url: "https://fluentsupport.com/docs/dashboard-overview/"
updated: "2024-11-11"
category: "Activities & Reports"
---

# Dashboard Overview

This article will give you an overall tour of **Fluent** **Support’s** **Dashboard** to make your journey smooth and easy with ****[Fluent Support](https://fluentsupport.com/)****. To get an overview of the **Dashboard**, read the article accordingly.

## An Overview Of Fluent Support Dashboard

The **Fluent Support Dashboard** has **five sections** that provide a comprehensive report of your support tickets based on various categories. These are:

- Here Are A Few Tickets You May Want To Take A Look At
- Your Overview For Today
- Your Bookmarked Tickets
- Today’s Active Tickets By-Products
- Agent Performance (Today)

Once you have installed ****[Fluent Support](https://fluentsupport.com/)****, your **Fluent** **Support** **Dashboard** will be shown below. To use this feature, you must fill in all the necessary information and click the **Continue** button.

![Initial overview of Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/05/Dashboard-‹-Forbid-Territory-—-WordPress-scaled.webp)

After filling in all the information, your **Fluent** **Support** **Dashboard** will look like the screenshot below.

![General overview of Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/05/General-overview-scaled.webp)

**The sections of the Fluent Support Dashboard are briefly explained below –**

### Overall Ticket Activities

This **“Here Are A Few Tickets You May Want To Take A Look At”** section will give you a view of the overall statistics of all your ticket details.

- At the top, you will see a list of **Active** tickets to which you have previously replied, and if you haven't replied to any tickets, a list of **New** tickets will be displayed.
- At the bottom, you will find ticket details that display the **total number** of tickets waiting for a reply along with their **average** and **maximum** wait times.

![Preview of Overall Ticket Activities](https://fluentsupport.com/wp-content/uploads/2024/05/Dashboard-‹-Authlab-task-01-—-WordPress.webp)

### Today’s Overview

This “**Your Overview For Today”** section will give you an overview of your tickets for the current day.

- **New Tickets:** Displays the number of new tickets for you.
- **Active Tickets:** Shows the number of tickets you have already replied to.
- **Closed Tickets:** The number of tickets that you have closed.
- **Responses:** The number of replies you have given among all tickets.
- **Interactions:** The number of individual ticket interactions.
- **Unassigned Tickets:** The number of tickets that have not been assigned to any agent yet.
- The bottom of this section shows the **total number** of tickets waiting for a reply along with their **average** and **maximum** wait times.

![Preview of Today’s Overview](https://fluentsupport.com/wp-content/uploads/2024/05/overview-for-today-‹-Authlab-task-01-—-WordPress.webp)

### Bookmarked Tickets

This**“Your Bookmarked Tickets”** section will display the tickets that have been bookmarked by the agent.

![Preview of Bookmarked Tickets](https://fluentsupport.com/wp-content/uploads/2024/05/Fluent-Support-Updates-bookmarked.webp)

## Active Tickets By Products

The ”**Today’s** **Active Tickets by Products”** section offers an overview of the tickets currently in the queue, organized and categorized according to the respective products they relate to.

![Preview of Active Tickets By Products](https://fluentsupport.com/wp-content/uploads/2024/05/activity-by-products-‹-Authlab-task-01-—-WordPress.webp)

## Agent Performance

The “**Agent Performance (Today)”** section presents a comprehensive overview of an agent’s activities, including the number of tickets on their waiting list, the number of responses they have provided, and the number of tickets they have successfully closed.

![Preview of Agent Performance](https://fluentsupport.com/wp-content/uploads/2024/05/agent-performance-Pricing-Update.webp)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.