---
title: Forward From Microsoft 365 Outlook Web Access (OWA)
description: "This article will guide you through the steps required to forward email from **Outlook Web Access** on **Microsoft 365** (formerly known as **Office 365**), also known as **OWA**, to your **Mailbox** of ********[Fluent Support](https://fluentsupport.com/)********. ## **Forward from Microsoft 365 Outlook…"
url: "https://fluentsupport.com/docs/forward-from-microsoft-365-outlook-web-access-owa/"
updated: "2024-11-19"
category: Email Management
---

# Forward From Microsoft 365 Outlook Web Access (OWA)

This article will guide you through the steps required to forward email from **Outlook Web Access** on **Microsoft 365** (formerly known as **Office 365**), also known as **OWA**, to your **Mailbox** of ********[Fluent Support](https://fluentsupport.com/)********.

## **Forward from Microsoft 365 Outlook Web Access (OWA)**

Before starting the procedure, ensure you have followed the first steps; setting up a new Business Inbox in Fluent Support and your Fluent Support Mailbox Address is ready.
To know the details of setting up a Business Inbox, check this [**Documentation**](https://fluentsupport.com/docs/adding-multiple-business-inboxes/).

Now to learn how to set up auto-forwarding from Google Workspace to Fluent Support, follow the steps with the screenshots below —

Log in to your **Microsoft 365 Outlook Web Access** by [**clicking here**](https://outlook.office365.com/).
Then, click on the **Gear Icon** located in the top right corner, and a Settings pop-up will appear.

![Settings of Microsoft 365 Outlook Web Access](https://fluentsupport.com/wp-content/uploads/2024/06/Gear-Icon-scaled.webp)

From the **Mailbox** **Settings** of your **Outlook** mailbox, select **Email**, then **Forwarding,** and click on the **Enable** **forwarding** toggle.

![Enabling Forwarding](https://fluentsupport.com/wp-content/uploads/2024/06/email-forwarding-enable.webp)

Now, paste the **Mailbox Email Address** you got from the **[Email Piping](https://fluentsupport.com/docs/email-piping-email-based-support-ticket/)** settings of **Fluent Support** into the ‘**Forward my email to’** field.

Also, we recommend enabling the **Keep a copy of forwarded messages** option.
Don’t forget to press the **Save** button once you’re done.

![Paste masked email address](https://fluentsupport.com/wp-content/uploads/2024/06/paste-the-mail.webp)

That’s it! Your email forwarding is set and the mailbox is activated!
Now, when anyone sends an email to your email address, a new ticket will be created in Fluent Support.

![Mailbox is activated](https://fluentsupport.com/wp-content/uploads/2024/06/Mailbox-activated-scaled.webp)

## If You Face Any Issues Regarding Mailbox activation

If you face any issues regarding the **Activation** of your **Fluent** **Support** **Mailbox**, follow the steps with the screenshots and GIFs below —

Go to the **Mailbox** **Settings** from your **Outlook** mailbox dashboard, select **Email**, then **Rules,** and click the **+ Add new rule.**

![Add rules avoid any issues](https://fluentsupport.com/wp-content/uploads/2024/06/Add-new-Rules.webp)

These are the fields under **Rules** that you need to fill in to add the rule.

![Fields of Rules](https://fluentsupport.com/wp-content/uploads/2024/06/Add-new-rules-first-look.webp)

Refer to the GIF, to see the whole **process of adding new rules** at a glance.

You can also test it to confirm that your mailbox is successfully activated for your users.

![Process of adding new rules](https://github.com/ab-auth/fs-doc/blob/main/Add%20new%20rules%20all%20settings%20-%20drift%20video.gif?raw=true)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.