---
title: Freshdesk (Freshworks) Ticket Migrator
description: "[**Freshdesk**](https://www.freshworks.com/freshdesk/) is also a customer service SaaS platform, and now, **Freshdesk users** can easily transfer their **tickets** to [**Fluent Support**](https://fluentsupport.com/) through an API. This article will guide you through the whole process. ## Import Tickets From Freshdesk Into Fluent Support To learn how to…"
url: "https://fluentsupport.com/docs/freshdesk-ticket-migrator/"
updated: "2025-05-29"
category: Ticket Importer
---

# Freshdesk (Freshworks) Ticket Migrator

[**Freshdesk**](https://www.freshworks.com/freshdesk/) is also a customer service SaaS platform, and now, **Freshdesk users** can easily transfer their **tickets** to [**Fluent Support**](https://fluentsupport.com/) through an API. This article will guide you through the whole process.

## Import Tickets From Freshdesk Into Fluent Support

To learn how to import tickets from **Freshdesk** into **Fluent Support**, follow the steps with screenshots below —

From the **Fluent Support Dashboard**, go to **Settings** or **Global Settings**, select the **Ticket Importer**, find **Freshdesk** for ticket migration, and click **Import Tickets**.

![Ticket migration from Freshdesk](https://fluentsupport.com/wp-content/uploads/2024/06/Dashboard-Freshdesk-Import-tickets-scaled.webp)

A popup page will appear asking for your **Freshdesk Domain** and **API Key.**

![Freshdesk Domain and API Key](https://fluentsupport.com/wp-content/uploads/2024/06/Freshdesk-Popup-Page-scaled.webp)

To get the **Freshdesk Domain** and **API Key,** go to your [**Freshdesk**](https://www.freshworks.com/freshdesk/) account.
Go to the **Profile Icon** from the right-hand corner of the **Dashboard** and click on the **Profile Settings.**

![Profile Settings of Freshdesk](https://fluentsupport.com/wp-content/uploads/2024/06/Profile-icon-Profile-settings-scaled.webp)

Click the **View API Key** and a robot confirmation will appear.

![View API Key](https://fluentsupport.com/wp-content/uploads/2024/06/View-API-Key-button-scaled.webp)

Then the **API key** will come. Simply, copy the **API key** from here.

![Your API key](https://fluentsupport.com/wp-content/uploads/2024/06/Copy-API-Key-scaled.webp)

Also, copy the Freshdesk’s **Domain** **URL** from the URL section.

![Freshdesk’s Domain URL](https://fluentsupport.com/wp-content/uploads/2024/06/Copy-the-domain-URL-1-scaled.webp)

Return to the **Freshdesk** popup page from the **Fluent Support Dashboard**.
Paste the **Domain URL** and **API Key** copied from your Freshdesk account into the desired field, and click the **Import Tickets** button.

![Finally Import Tickets ](https://fluentsupport.com/wp-content/uploads/2024/06/Paste-Domain-API-Key-scaled.webp)

Congratulations, you are now ready to proceed! The importation of tickets will begin, and a notification will be sent once all your tickets have been successfully imported.

Here, you can see all the **Tickets** are **Imported** and the migration date & time are displayed as well.

![Preview of Imported Tickets from Freshdesk](https://fluentsupport.com/wp-content/uploads/2024/06/Imported-tickets-from-Freshdesk.webp)

This is how you can migrate your all tickets from **Freshdesk** to **Fluent Support**!
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.