---
title: HelpScout Ticket Migrator
description: "[**HelpScout**](https://www.helpscout.com/) is a SaaS tool for customer communication. **HelpScout** users can easily transfer their **tickets** to [**Fluent Support**](https://fluentsupport.com/) through an **API**. This article will guide you through the process. ## Import Tickets From Help Scout Into Fluent Support To learn how to import tickets from…"
url: "https://fluentsupport.com/docs/helpscout-ticket-migrator/"
updated: "2025-05-29"
category: Ticket Importer
---

# HelpScout Ticket Migrator

[**HelpScout**](https://www.helpscout.com/) is a SaaS tool for customer communication. **HelpScout** users can easily transfer their **tickets** to [**Fluent Support**](https://fluentsupport.com/) through an **API**. This article will guide you through the process.

## Import Tickets From Help Scout Into Fluent Support

To learn how to import tickets from **Help Scout** into **Fluent Support**, follow the steps with screenshots below —

From the **Fluent Support Dashboard**, go to **Settings** or **Global Settings**, select the **Ticket Importer**, find **Help Scout** for ticket migration, and click **Import Tickets**.

![Ticket migration from HelpScout](https://fluentsupport.com/wp-content/uploads/2024/06/Dashboard-Helpscout-Import-ticket-scaled.webp)

A popup page will appear asking for your **App ID**, **App** **Secret**, and **Authorization Code**. Now, copy the **HelpScout Redirection URL** for future use.

![HelpScout Redirection URL](https://fluentsupport.com/wp-content/uploads/2024/06/Help-Scout-Popup-Page-scaled.webp)

To get the **App ID** and **Secret,** go to your [**HelpScout**](https://www.helpscout.com/) account. Go to the **Profile Icon** from the right-hand corner of the **Dashboard,** select **Your Profile**, choose **My Apps,** and click the **Create My App** button.

![Create My App in HelpScout](https://fluentsupport.com/wp-content/uploads/2024/06/Profile-icon-My-apps-Create-app-scaled.webp)

Name your App, paste the previously copied URL into the **Redirection URL** field, and click the **Create** button.

![Paste Redirection URL](https://fluentsupport.com/wp-content/uploads/2024/06/App-name-Redirection-URL-Create-scaled.webp)

Now, copy the **App ID** and **App Secret** from here.

![App ID and App Secret](https://fluentsupport.com/wp-content/uploads/2024/06/Copy-App-ID-App-Secret-scaled.webp)

Return to the **Help Scout** popup page from the **Fluent Support Dashboard** and paste the **App ID** & **App Secret** copied from your Help Scout account into the desired field.

![Import tickets from HelpScout popup in Fluent Support dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Paste-App-ID-App-Secret-scaled.webp)

To obtain the Authorization Code, click the **Get Authorized** button now.

![ Get Authorized option](https://fluentsupport.com/wp-content/uploads/2024/06/Get-Authorized-button-scaled.webp)

It will bring you back to the **HelpScout** page, now click on the **Authorize** button.

![HelpScout page](https://fluentsupport.com/wp-content/uploads/2024/06/Authorize-button.webp)

You will receive your Authorization code here, now simply copy it.

![Receive your Authorization code](https://fluentsupport.com/wp-content/uploads/2024/06/copy-Authorization-code-scaled.webp)

Return to the **Help Scout** popup page again and paste this in the **Authorization Code** field.

![Authorization Code field](https://fluentsupport.com/wp-content/uploads/2024/06/Paste-the-authorization-code-scaled.webp)

Click the **Request Token** to get your **Access Token**. Your all mailboxes will appear in the dropdown list under the **Choose Mailbox** field. Select the required mailbox to import tickets.

You can choose only one **Mailbox** at a time, and without selecting the specific mailbox you won’t be able to import your tickets.

![Request Token option](https://fluentsupport.com/wp-content/uploads/2024/06/Request-Ticket-button-Choose-mailbox-scaled.webp)

Once you are done, click the **Import Tickets** button.

![Finally Import Tickets ](https://fluentsupport.com/wp-content/uploads/2024/06/Finally-Import-Tickets-button-scaled.webp)

Congratulations, you are now ready to proceed! The importation of tickets will begin, and a notification will be sent once all your tickets have been successfully imported.

Here, you can see all the **Tickets** are **Imported** and the migration date & time are displayed as well.

![Preview of Imported Tickets from HelpScout](https://fluentsupport.com/wp-content/uploads/2024/06/Help-Scout-tickets-migrated.webp)

This is how you can migrate your all tickets from **Help Scout** to **Fluent Support**!
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.