---
title: Managing Tickets Using Discord
description: "**[FluentSupport](https://fluentsupport.com/)** can send notifications for your Tickets to Discord. This article will guide you through the whole process.  ## **Fluent Support Discord Settings** To learn how to get Ticket notifications in Discord, follow the steps with screenshots below — Go…"
url: "https://fluentsupport.com/docs/managing-tickets-using-discord/"
updated: "2024-06-13"
category: Ticket Management using Third Parties
---

# Managing Tickets Using Discord

**[FluentSupport](https://fluentsupport.com/)** can send notifications for your Tickets to Discord. This article will guide you through the whole process. 

## **Fluent Support Discord Settings**

To learn how to get Ticket notifications in Discord, follow the steps with screenshots below —

Go to the **Global** **Settings** from the Fluent Support **Dashboard** and select **Notification** **Integrations** from the left sidebar to find the **Discord** option.

You will see the **Discord Integration Settings**pagewhereyou will see that a **Webhook** **URL** is needed to get the notifications.

Also, you will get the**Notification** **Events** which allow you to choose what kind of notifications you want for your Tickets. Just select the checkbox to enable the notification option.

Once you provide the **Webhook** **URL** and set your **Notifications** **Events**, do not forget to click on **Save** **Discord Settings**.

![Discord Integration Settings ](https://fluentsupport.com/wp-content/uploads/2024/06/Discord-Notification-Settings-scaled.webp)

## **Get Discord Webhook URL **

To **get the Webhook URL**, first, you need to**create a channel** for your notifications.
**Or**, you can also get the notifications in any existing channel.
Then, go to the **channel settings**by clicking the **settings icon** placed on the **right side of the channel name**.

![Discord Channel settings ](https://fluentsupport.com/wp-content/uploads/2024/06/Discord-channel-for-tickets.webp)

Now select the **Integration** from the left sidebar, select the **Webhooks,** and click on the **New Webhook**button.

![Integrations and Webhook](https://fluentsupport.com/wp-content/uploads/2024/06/Discord-Integration-settigns.webp)

Create a bot here with your relevant name and save it.
Now click on the **Copy Webhook URL** button to copy the Webhook URL.

![Webhook URL](https://fluentsupport.com/wp-content/uploads/2024/06/Discord-Notification-Settings-webhook-scaled.webp)

Now Paste the Webhook URL in your Fluent Support and click on the **Save Discord Settings** button.

![Save Discord Settings](https://fluentsupport.com/wp-content/uploads/2024/06/Discord-Notification-Settings-save-scaled.webp)

## **Ticket Notification View in Discord**

In your Discord app, you will see your Ticket Notification like this.

![Ticket Notification View in Discord](https://fluentsupport.com/wp-content/uploads/2024/06/Discord-Ticket-Notification.webp)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our[**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.