---
title: Managing Tickets Using Slack
description: "**[Fluent Support](https://fluentsupport.com/)** allows you to manage your tickets using Slack. You can see your New Tickets notification in your Slack account and reply to your ticket from Slack. This article will guide you through how to connect your **Fluent Support**with**Slack**…"
url: "https://fluentsupport.com/docs/managing-tickets-using-slack/"
updated: "2026-05-06"
category: Ticket Management using Third Parties
---

# Managing Tickets Using Slack

**[Fluent Support](https://fluentsupport.com/)** allows you to manage your tickets using Slack. You can see your New Tickets notification in your Slack account and reply to your ticket from Slack. This article will guide you through how to connect your **Fluent Support**with**Slack** to manage your tickets in Slack. 

## **Fluent Support Slack Settings **

To learn how to manage your Tickets using Slack, follow the steps with the screenshots below –

### Slack App

First, go to the [**Slack API**](https://api.slack.com/) and log in to your account to create an App in Slack. If you don’t have an account in Slack create one.

After logging on to your account click on **Your Apps** from the nav bar and click on the **Manage your apps** button.
You will be redirected to the Slack app creation page.

![Unlock-your-productivity-potential-with-Slack-Platform-Slack](https://fluentsupport.com/wp-content/uploads/2024/06/Unlock-your-productivity-potential-with-Slack-Platform-Slack.webp)

Click on the **Create New App** button here.

![Create-App](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-API-Applications-Slack-Create-App-scaled.webp)

Select **From Scratch** to configure your app.

![From scratch](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-API-Applications-Slack-1.webp)

Give the App name, select **Slack Workspace**, and click the **Create App** button.

![Create App popup](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-API-Applications-Slack-2.webp)

### **Configure the Slack App **

Now you need to configure your Slack App and create an API token.
So first select the **OAuth & Permission** from the left sidebar.

![OAuth & Permissions](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-API-Applications-New-Workspace-0Auth-token-scaled.webp)

Scroll down, go to the Scopes, and add these four (**channels:history**, **chat:write**, **groups:history**, and **groups:write**) OAuth Scope from the dropdown menu.

![Four options needed to add under Scopes](https://fluentsupport.com/wp-content/uploads/2021/11/Four-Scope-Options-1.webp)

Go to the **OAuth Tokens for Your Workspace** and click the **Install to Workspace** button below. 

![Install to Workspace](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-API-Applications-New-Workspace-install.webp)

Now you will get a **Bot User OAuth Token** here. Copy the token for later use. 

![Bot User OAuth Token URL](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-API-Applications-New-Workspace-auth-token-copy.webp)

### **Add a Channel for Ticket Notifications**

Go to your Slack **Workspace**, select **Add Channels,** and **Create a new channel** for Fluent Support Ticket notification. 

![Create a new channel](https://fluentsupport.com/wp-content/uploads/2024/06/Threads-WPManageNinja-Slack.webp)

A pop-up will come here, give a name, and click the **Next** button.

![Next button](https://fluentsupport.com/wp-content/uploads/2024/06/Threads-WPManageNinja-Slack-Name.webp)

Then you will be asked for channel visibility keep the channel visibility **Private**.

![Private - Only specific people](https://fluentsupport.com/wp-content/uploads/2024/06/Threads-WPManageNinja-Slack-Private.webp)

Now the channel settings will come. Select the **Integrations** from this settings option. 

![Integrations Tab](https://fluentsupport.com/wp-content/uploads/2024/06/Channel-fs-notification-WPManageNinja-Slack-scaled.webp)

Here, you have to Add the Slack App you have created. So click on the **Add an App** button. 

![Add an App button](https://fluentsupport.com/wp-content/uploads/2024/06/Channel-fs-notification-WPManageNinja-Slack-app-scaled.webp)

Now you will see here all of your Apps. Select the App you created and click on the **Add** button.

![Add option](https://fluentsupport.com/wp-content/uploads/2024/06/Channel-fs-notification-Slack-app-connect-scaled.webp)

Now simply copy the **Channel Name** and **Channel ID**. 

![Channel Name and Channel ID](https://fluentsupport.com/wp-content/uploads/2024/06/Channel-fs-notification-details-Slack-scaled.webp)

### **Configuring Slack in Fluent Support **

Go to the **Global** **Settings** from the Fluent Support **Dashboard** and select **Notification** **Integrations** from the left sidebar to find the **Slack** option. You will see the **Slack Integration Settings**page**.**

Now fill in all the fields with the necessary information that you have copied before. Also, you can enable the checkboxes if needed. Once you are done, do not forget to click on **Save Slack Settings**.

![Save Slack Settings](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-Notification-Settings-paste-tokens-scaled.webp)

### **Slack Reply** 

You can also send **Reply** for your business Tickets from your Slack channel. You need to follow some simple steps to complete the process.

To send a reply from your Slack channel go to your Slack App settings. Now Search for the **Event Subscriptions** and enable the Event by clicking the **Toggle** button. 

![Enable events toggle](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-API-Applications-Slack-enable-event-subscription-scaled.webp)

Now you will need to give a Redirected URL here. You will get this redirected URL in the Fluent Support Slack Configuration page. Get the URL from there and paste it here.

Also, here you need to add some Event bots. So click on the Add Bot User Event button.
Now add these two bot events **message.channels** & **message.groups**.

After all the changes you have been made, click on the **Save** **Changes**. 

![Message.channels & Message.groups](https://fluentsupport.com/wp-content/uploads/2024/06/Slack-API-Applications-Reply-event-Slack-scaled.webp)

Now go to your channel and Copy the member ID.

![Member ID](https://fluentsupport.com/wp-content/uploads/2024/06/Channel-fs-notification-member-ID-Slack-scaled.webp)

**Paste** the **member ID** in your Fleunt Support Agents profile.
Click on the **Edit** button of the **Agent profile** you want to connect with Slack for the reply.

![Specific agent profile to connect slack](https://fluentsupport.com/wp-content/uploads/2024/06/Support-Staff-edit-button-scaled.webp)

After going to the Edit option you will find a **Slack User ID field**, now paste your **Slack member ID** here and click on the **Update** button. 

![Slack User ID field](https://fluentsupport.com/wp-content/uploads/2024/06/Support-Staff-slack-user-ID-scaled.webp)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our[**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.