---
title: Manual Workflow
description: "A [**Workflow/Automation**](https://fluentsupport.com/docs/workflows-automations/) is a sequence of tasks that can be done **Manually** or **[Automatically](https://fluentsupport.com/docs/automatic-workflow/)** using certain triggers and conditions to avoid performing the same actions repeatedly. This article will guide you through the process required to learn how to createthe**Workflow Manually**in…"
url: "https://fluentsupport.com/docs/manual-workflow/"
updated: "2025-08-01"
category: Workflow/Automation
---

# Manual Workflow

A [**Workflow/Automation**](https://fluentsupport.com/docs/workflows-automations/) is a sequence of tasks that can be done **Manually** or **[Automatically](https://fluentsupport.com/docs/automatic-workflow/)** using certain triggers and conditions to avoid performing the same actions repeatedly. This article will guide you through the process required to learn how to createthe**Workflow Manually**in **[Fluent Support](https://fluentsupport.com/).**

## Create A Manual Workflow

To learn how to create a new workflow manually, follow the steps with screenshots below —

From the **Fluent Support Dashboard,** go to **Workflows** and click the **+ Add New Workflow** button to create a new workflow.

![Workflows from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/05/Dashboard-Workflow-Add-new-workFlow-1-scaled.webp)

Give a **Name** to your workflow**,** choose **Manual** type, and click on the **Continue** button to create it.

![Popup page for adding a new workflow](https://fluentsupport.com/wp-content/uploads/2024/05/Maunal-popup-5.23.59-PM-scaled.webp)

Now, set the **Action/s** (Task) from the dropdown list for **Workflow** to perform. Once you fill in all the necessary fields, click the **Save** button.

**You will get the following Actions from the Dropdown List –**

- Add Response
- Assign Agent
- Add Internal Note
- Close Ticket
- Add Tag(s)
- Remove Tag(s)
- Delete Ticket
- Block Ticket Submitter (customer)
- Trigger Outgoing Webhook
- Add Bookmarks
- Remove Bookmarks
- Change Mailbox

For example, here I chose the **Close Tickets** action. You can choose any option according to your needs.

![Action/s (Tasks) for performing Workflow](https://fluentsupport.com/wp-content/uploads/2024/05/Select-actions-scaled.webp)

Multiple actions can be set if needed. To do this, click the **Add Another Action** and follow the same process.

![Add multiple action as per your need](https://fluentsupport.com/wp-content/uploads/2024/05/Add-another-action-button-scaled.webp)

You can also **Delete** any existing action. To do this, expand the desired action by pressing it and then click the **Trash** **Icon**.

![Delete any existing action anytime](https://fluentsupport.com/wp-content/uploads/2024/05/Delete-workflow-scaled.webp)

You can **change the name of your workflow** anytime from here as shown below.

![Change the workflow name anytime](https://fluentsupport.com/wp-content/uploads/2024/05/Change-the-Workflow-Name-1-scaled.webp)

Also, you can**set the sequence of your added workflow actions/tasks** using the **Drag and Drop Action** icon.

![Drag & Drop feature to set actions/tasks' sequence](https://fluentsupport.com/wp-content/uploads/2024/09/Drag-Drop-feature-to-set-Actionstasks-1.webp)

Once you set up the actions, **Publish** it by enabling the **Toggle** button at the top right corner to run the **Workflow**. Otherwise, it will be saved as a draft only.

To save any new changes always press the **Update Workflow** button **right** **next to the toggle**.

![Publish the workflow](https://fluentsupport.com/wp-content/uploads/2024/09/Publish-button-update-workflow-scaled.webp)

## Run Your Workflow In A Specific Ticket

To learn how to run the created workflows in a specific ticket, follow the steps with screenshot & GIF below —

Go to **Tickets** from the **Fluent Support Dashboard**, open your **desired ticket**, and click the **Workflow** button at the top left corner inside the ticket.

![Open the desired ticket to run the Workflow](https://fluentsupport.com/wp-content/uploads/2024/05/Workflow-button-in-a-ticket-scaled.webp)

Here, you will find the **Workflow Action** you have created before, click on it, and the **Workflow** will be run.

![Run the Workflow](https://fluentsupport.com/wp-content/uploads/2024/06/Run-the-manual-workflow-drift-video.gif)

This is how you can create and run **Manual Workflow** in **Fluent Support**!
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our **[@support team](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/).** Thank you.