--- title: Reports and Stats description: "The **\"Reports\"** is an advanced statistical analytics and reporting feature of ******[Fluent Support](https://fluentsupport.com/)******. It provides an accurate view of the entire team's performance and even allows you to track and measure the performance of individual support executives. This article will…" url: "https://fluentsupport.com/docs/reports-and-stats/" updated: "2024-11-19" category: "Activities & Reports" --- # Reports and Stats The **"Reports"** is an advanced statistical analytics and reporting feature of ******[Fluent Support](https://fluentsupport.com/)******. It provides an accurate view of the entire team's performance and even allows you to track and measure the performance of individual support executives. This article will give you a focused overview of the dashboard in the **"Reports"** feature. ## Reports You will find the “**Reports”** option from the top-left menu on your Fluent Support's **Dashboard**. This will display **Five**different sections of ticket statistics and reports. These are: - Personal Reports - Agents Reports - Products Reports - Business Boxes Reports - Activity Reports In **each Report’s section** except Activity Reports, you’ll find a **Bar Chart** displaying **Overall Ticket Activity** statistics. And, the **'Current Overall'** section under the **'Agents Reports Summary'** tab displays all statistics on an **hourly** basis e.g., **average waiting time**, **response rates**, **interactions**, etc. It’s effective for managing a large number of daily tickets. ![Reports from Fluent Support's Dashboard](https://fluentsupport.com/wp-content/uploads/2024/05/Dashboard-Reports-new-scaled.webp) ### Personal Reports This **‘Personal Reports’** section displays the ticket statistics and personal reports of each support agent. These reports are specific to the individual agent, who will be able to view their report here. - In this section, you can view individual statistics for both **Resolve Stats** and **Response Stats**. - You can use the **date filter** to view reports from a specific range. On the right side, you can view **Overall** ticket statistics and **Today's** ticket statistics. - At the bottom, you will see the summary of the agent’s performance individually. ![Single agent's personal reports](https://fluentsupport.com/wp-content/uploads/2024/05/Personal-Reports-new.webp) ### Agents Reports The **‘Agent Reports’** section shows the overall report of all the agents, and it is only accessible to the support agent or supervisor who has [**permission**](https://fluentsupport.com/docs/permission-management-for-agents/) to view this page. - In this section, you can review **Ticket Stats**, **Resolve Stats**, and **Response Stats** - You can use the **All Agent** filter to select the individual agent's statistics you want to view - Additionally, you can utilize the **Date** filter to view ticket statistics for a specific period - On the right side, you’ll see a **Quick Stats** report that displays the total ticket statistics for the Support Agent, and a **Today Stats** report that presents the overall ticket statistics for the current day. ![All agents' report summary](https://fluentsupport.com/wp-content/uploads/2024/05/Agents-Reports-new.webp) #### **Agents Report Summary** At the bottom, you will find a summary of each agent's performance. Also, you can utilize the **Date** filter to view statistics for a specific period here as well. ![Date Filter of Agent Reports Summary](https://fluentsupport.com/wp-content/uploads/2024/05/Agnets-report-summary-date-filter-new.webp) There, you will find the **Settings** options as well. Use this to select the agent/agents whose summary report/s you want to display. ![Settings options for viewing Agent's Summary](https://github.com/ab-auth/fs-doc/blob/main/(Reporst)%20DRIFT-VIDEO-3914819-4019373-1709013601.gif?raw=true) To **Export** your data, can download the agents' summary reports by clicking on the **Download** **Icon** located at the right corner of the **Agents Reports Summary** tab. You will have the option to choose specific data for export. If no column is selected, all data will be exported. ![Export Agents' Summary Reports](https://fluentsupport.com/wp-content/uploads/2024/05/export-report-DRIFT-VIDEO-3914823-4019377-1709014734.gif) ### Product Reports The ’**Product Reports’** section shows the overall report of all the ticket statistics and summaries based on products. - In this section, you can review **Ticket Stats**, **Resolve Stats**, and **Response Stats** - You can use the **All Product** filter to select specific product ticket statistics you want to display - Also, you can utilize the **Date** filter to view ticket statistics for a specific period - On the right side, you’ll see a **Quick Stats** report that displays the total ticket statistics for the Support Agent, and a **Today Stats** report that presents the overall ticket statistics for the current day. - The **Product Summary** section offers individual ticket reports for each product. ![Reports based on products](https://fluentsupport.com/wp-content/uploads/2024/05/Product-reports-new.webp) ### Business Boxes Reports The **‘Business Boxes Reports’** section shows the overall report of all the ticket statistics and summaries based on Business Boxes’ tickets. - In this section, you can review **Ticket Stats**, **Resolve Stats**, and **Response Stats** - You can use the **All Business Box** filter to select the desired business box statistics you want to view - Additionally, you can utilize the **Date** filter to view ticket statistics for a specific period. - On the right side, you’ll see a **Quick Stats** report that displays the total ticket statistics for the Support Agent, and a **Today Stats** report that presents the overall ticket statistics for the current day. - The **Business Box Summary** section offers detailed reports for each business mailbox ![Reports based on Business Boxes ](https://fluentsupport.com/wp-content/uploads/2024/05/Business-Boxes-Reports-new.webp) ### Activity Reports The **‘Activity Reports’** section shows the overall report of all the ticket statistics and summaries using a calendar graph based on customers' and agents' activities. - In this section, you can review **All** **Tickets**, **Agent** **Response**, and **Customer** **Response Stats** - You can utilize the **Date** filter to view ticket activity trends statistics for a specific period. - Here, fewer activities are represented by **light** colors, while more activities are represented by **dark** colors. - On the right side, you’ll see a **Quick Stats** report that displays the total ticket activity statistics for the Support Agents or Customers based on what stats you chose to see, and a **Today Stats** report that presents the overall ticket statistics for the current day. - Additionally, inside **Agent** **Response** options, you can use the **All Agent** filter to select the individual agent's statistics you want to view ![Reports based on Customers and Agents' Activities](https://fluentsupport.com/wp-content/uploads/2024/05/Activity-Reports-new.webp) If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.