---
title: Split Reply in New Tickets
description: "**[Fluent Support](https://fluentsupport.com/)** allows you to **Split** any reply into a new ticket i.e. if a customer raises a new issue in an ongoing ticket, you can separate the conversation and create a new ticket, and the separate tickets will appear…"
url: "https://fluentsupport.com/docs/split-reply-in-new-tickets/"
updated: "2025-08-01"
category: Productivity
---

# Split Reply in New Tickets

**[Fluent Support](https://fluentsupport.com/)** allows you to **Split** any reply into a new ticket i.e. if a customer raises a new issue in an ongoing ticket, you can separate the conversation and create a new ticket, and the separate tickets will appear on both the customer & support ends. This article will guide you through the whole process of doing it.

## **Split Reply In New Tickets**

To learn how you can perform various **Bulk** **Actions** in **Fluent Support**, follow the steps with the screenshots below —

First, go to your **Fluent Support** and click on **Tickets.**

![FluentSupport Tickets](https://fluentsupport.com/wp-content/uploads/2022/08/fluentsupport-tickets.webp)

Now go to your desired ticket section from **All Tickets**, **My Tickets, Unassigned,** or **Bookmarks.**

![All ticket sections](https://fluentsupport.com/wp-content/uploads/2024/06/Choose-ticket-section-4.webp)

Open the specific ticket you want to split and hit the **Arrow Icon** on the right side of the ticket.
Now, click on the **Split Ticket** and a pop-up will appear.

![Split ticket option](https://fluentsupport.com/wp-content/uploads/2024/06/Split-Ticket-scaled.webp)

The popup will display all the options for splitting tickets e.g., **Ticket** **Title**, **Ticket** **Content**, **Ticket** **Product**, etc. And, once you are done, don’t forget to click the **Split Ticket** button.

![Split Ticket popup page](https://fluentsupport.com/wp-content/uploads/2024/06/Split-Ticket-Popup.webp)

You can see the **split tickets appeared separately** on both the customer & support ends.

![Tickets split separately ](https://fluentsupport.com/wp-content/uploads/2024/06/Both-Tickets-appeared-separately.webp)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.