---
title: Saved (Templated) Replies
description: "This article will guide you through the process required to create the **Saved (Templated) Replies** i.e., create specific replies for tickets and save it as a template to save time by avoiding the redundancy of repeatedly typing similar replies. And,…"
url: "https://fluentsupport.com/docs/templated-saved-replies/"
updated: "2024-11-19"
category: Productivity
---

# Saved (Templated) Replies

This article will guide you through the process required to create the **Saved (Templated) Replies** i.e., create specific replies for tickets and save it as a template to save time by avoiding the redundancy of repeatedly typing similar replies. And, the **“Saved Replies”** feature allows you to do it easily using ****[Fluent Support](https://fluentsupport.com/)**.**

## Saved Replies

To create **Templated** replies using the “**Saved Replies**” feature, follow the steps with the screenshots & GIF below —

First, go to the Fluent Support **Dashboard** & click on the **Saved Replies.**

![Saved Replies from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Dashboard-saved-replies-scaled.webp)

To create a new reply that will be saved as a template, click on **+ Create New** and a pop-up page will appear.

![Create new saved replies](https://fluentsupport.com/wp-content/uploads/2024/06/create-new-button.webp)

Add the reply **Title** and **Content** and choose your preferred **Product** from the dropdown. Once you’re done, click **Save** to save the reply.

![Add title & content to your saved replies](https://fluentsupport.com/wp-content/uploads/2024/06/save-replies-pop-up-page.webp)

Also, you can **Edit/Delete** the existing **Saved Relies** by clicking the **Pencil/Trash** icons placed on the right-hand side under the **Actions** column.

![Edit or Delete any saved replies if needed](https://fluentsupport.com/wp-content/uploads/2024/06/Edit-Delete.webp)

For instance, I **edited** the **Title** from ‘**Purchase of Fluent Suppor**t’ to ‘**Purchase of Fluent Support PRO Add-On**’. Similarly, you can **Edit/Delete** any of your products according to your needs.

![Example of editing saved replies](https://github.com/ab-auth/fs-doc/blob/main/edit%20drift%20video.gif?raw=true)

This way, you can create as many **Saved Replies** as you want to save your time and energy regarding responses to your tickets! If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.