---
title: "Web and Email-Based Settings In Business Inbox"
description: "**Web and Email-Based (Mailbox)** business inbox allow customers to create support tickets both from the website and email. This article will explain the functionalities of web and email-based business (mailbox) settings in [**Fluent Support**](https://fluentsupport.com/). Read the article accordingly to understand…"
url: "https://fluentsupport.com/docs/web-and-email-based-settings-in-business-inbox/"
updated: "2024-11-11"
category: Business Management
---

# Web and Email-Based Settings In Business Inbox

**Web and Email-Based (Mailbox)** business inbox allow customers to create support tickets both from the website and email. This article will explain the functionalities of web and email-based business (mailbox) settings in [**Fluent Support**](https://fluentsupport.com/). Read the article accordingly to understand what these settings do.

## Web and Email-Based (Mailbox) Settings of Business Inbox

To learn how **Web and Email-Based (Mailbox)** settings work, follow the steps with the screenshots below —

Go to **Business Inboxes** from the **Fluent Support** **Dashboard**, select the business inbox you kept **Web and Email-Based (Mailbox)**, and click on **View** **Settings**.

![View settings from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/View-Settings-2-scaled.webp)

You will find **Inbox Settings,** **Email Settings, and Email Piping** to set your **Web and Email-Based (Mailbox).**

![Three types of email-based settings in Business Inbox](https://fluentsupport.com/wp-content/uploads/2024/06/3-Settings.webp)

### Inbox Settings

This setting also works exactly in the same process as **Web-Based** **Settings** of Business Inbox.
So, to know more about how to use this Inbox setting, check this **[Documentation](https://fluentsupport.com/docs/web-based_settings_in_business_inbox/#1-toc-title)**.

But, you need to complete the **Email Piping** settings first to activate your email-based business inbox. To know the process for Email Piping, check this **[Documentation](https://fluentsupport.com/docs/email-piping-email-based-support-ticket/)**.

### Email Settings

This setting also works exactly in the same process as **Web-Based** **Settings** of Business Inbox.
So, to know more about how to use this **Email** **Settings**, check this [**Documentation**.](https://fluentsupport.com/docs/web-based_settings_in_business_inbox/#2-toc-title)

### Email Piping

To activate your **Email-based Business Inbox**, you need to complete the **Email** **Piping** first.
So, to know the process for **Email Piping**, check this **[Documentation](https://fluentsupport.com/docs/email-piping-email-based-support-ticket/)**.

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.