---
title: WooCommerce Integration
description: "**WooCommerce** is a customizable, open-source eCommerce platform for **WordPress**that allows support agents to view the **purchase** **history** of any WooCommerce product user and allows customers to open tickets through Fluent Support for issues related to specific WooCommerce products or orders.…"
url: "https://fluentsupport.com/docs/woocommerce-integration/"
updated: "2025-07-21"
category: Integrations
---

# WooCommerce Integration

**WooCommerce** is a customizable, open-source eCommerce platform for **WordPress**that allows support agents to view the **purchase** **history** of any WooCommerce product user and allows customers to open tickets through Fluent Support for issues related to specific WooCommerce products or orders.

This article will guide you through integrating [**WooCommerce**](https://woocommerce.com/) with [**Fluent Support**](https://fluentsupport.com/).

## **WooCommerce Integration With FluentSupport**

To integrate WooCommerce into Fluent Support, follow the steps with screenshots below —

You don't need to perform any integration yourself. It will happen automatically if the **WooCommerce** plugin is already installed on your site.

### **WooCommerce Product Information in your Ticket**

If you click on the **Product ID** under a specific ticket, a pop-up will appear that includes all the information about the product purchase.

To get the product information in your tickets as shown in the screenshot below, you must **Create Custom Fields** in your **Fluent Support** site for **WooCommerce**.

![WooCommerce Product Information in your Ticket](https://fluentsupport.com/wp-content/uploads/2024/06/Product-ID-click-scaled.webp)

You will find Billing details, Shipping details, Product details, and Price in this pop-up here.

![Billing, Shipping, Product & Price details](https://fluentsupport.com/wp-content/uploads/2024/06/Billing-Info-scaled.webp)

### Create Custom Fields for WooCommerce

From the **Fluent** **Support** **Dashboard, g**o to **Global Settings**, select **Custom Fields**, and click the **+ Add New Field** button.

![Custom Fields from Global Settings under Fluent Support dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Global-settings-custom-fields-add-new-field.webp)

Choose the **Field Type** from the dropdown menu that suits your needs (**WooCommerce Products** or **WooCommerce Orders)** and click the **Add** button.

Make sure your WordPress site has WooCommerce installed and activated to proceed.

![Field Type dropdown list](https://fluentsupport.com/wp-content/uploads/2024/06/Field-Type.webp)

Give your **Field Type** a name and configure additional fields as necessary. Also, you can enable the **Conditional logic** if required. To save all the settings, click the **Add** button.

![Add New Custom Field popup page](https://fluentsupport.com/wp-content/uploads/2024/06/Configure-additional-settings-scaled.webp)

Your **WooCommerce custom field** will now be visible on your support portal, as shown below.

![Preview of WooCommerce Custom Field in Support Portal](https://fluentsupport.com/wp-content/uploads/2024/06/Support-portal.webp)

This is how th**e** integration of **WooCommerce** with **Fluent Support** works!
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.