---
title: "Workflows & Automations"
description: "A **Workflow/Automation** is a sequence of tasks that can be done either **Manually** or **Automatically** using certain triggers and conditions so that you can avoid performing the same actions repeatedly. You can easily create a workflow in **Fluent Support** as it…"
url: "https://fluentsupport.com/docs/workflows-automations/"
updated: "2025-08-01"
category: Workflow/Automation
---

# Workflows & Automations

A **Workflow/Automation** is a sequence of tasks that can be done either **Manually** or **Automatically** using certain triggers and conditions so that you can avoid performing the same actions repeatedly. You can easily create a workflow in **Fluent Support** as it has its **own workflow system.** This article will guide you through the process required to create workflows in Fluent Support.

## Create New Workflows In Fluent Support

To learn how to create Workflows/Automation, follow the steps with the screenshots below —

From the **Fluent Support Dashboard,** go to **Workflows** and click the **+ Add New Workflow** button to create a new **Workflow**.

![Workflows settings from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/05/Dashboard-Workflow-Add-new-workFlow-scaled.webp)

Now, a popup page will appear where you will get the options to choose the workflow type (Manual and Automatic) according to your needs.

**Manual Workflow**: To learn the details of creating a manual workflow, read this full [**Documentation**](https://fluentsupport.com/docs/manual-workflow/).
**Automatic** **Workflow**: To learn the details of creating an automatic workflow, read this full [**Documentation**](https://fluentsupport.com/docs/automatic-workflow/).

![Popup page to create a workflow](https://fluentsupport.com/wp-content/uploads/2024/05/Manual-or-Automatic-scaled.webp)

Here, you can see that three workflows are created. You can create as many workflows as you wish.

You can also **Edit** your existing workflow by clicking the **Pencil Icon**, **Delete** by clicking the **Trash Icon**, and **Duplicate**/**Clone** by clicking the **Icon Right Next to the Trash Icon** placed under the **Actions** column.

![All workflows and their edit options](https://fluentsupport.com/wp-content/uploads/2024/05/Edite-delete-Duplicate-scaled.webp)

If you have any further questions, concerns, or suggestions, please do not hesitate to contact our [**@support team**](https://wpmanageninja.com/support-tickets/?utm_source=wpmn&utm_medium=home&utm_campaign=site#/). Thank you.