Stay notified and respond instantly with Slack

Keep track of tickets inside Slack

Connect your Slack support channel directly to Fluent Support’s ticket system for instant notifications and adding responses with Slack’s thread reply.

Do more with Slack and Fluent Support

  • Instantly get notifications for Fluent Support events to your Slack channel
  • See notifications when tickets are created, replied to or closed.

Instant Notifications

Get instant notification messages in your Slack channel as soon as a customer submits a ticket. Letting you stay connected even when you are not logged into your Support Dashboard. You can customize which events will trigger notifications as well from Fluent Supports notifications settings.

Add responses 

Not logged in to your support account? No problem. Add responses to tickets by adding replies to the notification thread created in your channel. Don’t worry! Your customers are going to receive the responses in their tickets page instantly without having to refresh.

Redirect to Dashboard

Access specific tickets directly from the notifications you receive on Slack. No need to search and find tickets separately in your dashboard. Just click on the link provided in the notification message and it’ll take you directly to the particular ticket in Fluent Support.

Customized Events

Customizing when the notifications will be sent is super easy. Choose from a preset list of events to set which events will trigger a Slack notification message. Select wether notification should be sent on ticket close, submission or customer response from Fluent Support notification settings.

fluent-support-single-page-application

Get started with Fluent Support

Fluent Support is the most affordable WordPress support ticketing system for small businesses. Get started with the plugin now and take your support system to another level.