Privacy Policy

Fluent Support

The following Privacy Policy is intended to describe information regarding how the fluentsupport.com website collects, processes, and shares the personal data of external individuals. As responsible contributors to wordpress.com we are dedicated to safeguarding your privacy and information to the best of our capabilities and with due adherence to the industry standards and the applicable law(s).

Affirmation of Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree to this policy, please refrain from using Fluent Support.

You can contact us if you have any queries about our privacy policy, the practices of this site, or your dealings with this website; contact us at fluentsupport.com. Contact our support team for any further information.

Business Info: WPManageNinja LLC, 2035 Sunset Lake Road, Suite B-2, Newark, Delaware, 19702, USA.

What data is collected?

When you visit fluentsupport.com, we automatically collect specific information about your device, including information about the web browser you are using, your IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you continue using fluentsupport.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. This information, which is collected automatically is hereafter referred to as “Device Information”.

Technologies employed

Cookies

Used throughout the web, cookies are data files that include an anonymous unique identifier. They are placed on your device or computer for storing and tracking information. The files can be found in your browser’s cookies folder. For detailed information about cookies, and how to disable cookies, visit www.allaboutcookies.org.

Note: The Fluent Support plugin does not use cookies to function on your WordPress website. Cookies are applicable only for the fluentsupport.com website.

Log files

Log files track actions occurring on the website and collect data including your IP address, Internet service provider, browser type, date/time stamps, and referring/exit pages.

Additionally, Google Analytics, Events, and Pixel are used to record traffic-related information and your interactions with the site.

Payment information

Lastly, when you make a purchase or attempt to make a purchase through fluentsupport.com, we collect additional information from you such as your name, billing address, payment information (PayPal email), email address, and shipping address. This information is hereafter referred to as “Order Information.”

When mentioning “Personal Information” in this Privacy Policy, we are referring to both “Device Information” and “Order Information”.

Support and contact forms

When using the Support or Contact Form on our website, you may be asked to provide your name and email address so we can maintain communication with you. The information and your public IP address have been stored in the Fluent Support website’s database.

Moreover, the support ticket submissions are forwarded to the WPManageNinja Support team. All the support form submissions are managed by WPManageNinja.

Contact form data that you submit on fluentsupport.com can occasionally be managed by wpmanageninja.com to contact you or store your site usage preferences.

How Fluent Support website uses Data

We use the information we collect in various ways, including:

To offer personalized user experience

We may use information in the aggregate to comprehend how our Users use the services and resources provided on our Site as individuals or as a group.

To process transactions

We may use the information Users provide about themselves when placing an order to provide service to that specific order only.

We do not share user-provided information with external parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we find to fit their interests
To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.

If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

If at any time the User would like to unsubscribe from receiving future email updates, we include detailed unsubscription instructions at the bottom of each email or the User may contact us via our Site regarding this.

How we process your information

We adopt appropriate data collection, storage, and processing practices and security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information, login credentials, transaction information, and other data stored on our Site. Sensitive and private information is transferred between the Site and its Users over an SSL secured communication channel protected with digital signatures and standard encryptions.

Fluent Support Plugin

This section pertains to how the Fluent Support plugin collects and processes data as the package is installed on the WordPress dashboard. This is not to be confused with the data collection policy implemented on fluentsupport.com

Fluent Support plugin is installed and stored directly into users’ WordPress dashboard and operates within their server. None of the information within a user’s server available to Fluent Support is forwarded outside to us or any other parties.

Any data Fluent Support receives through REST-API feature and Incoming webhook feature also falls under this policy, and are not forwarded to us or any other party.

More details on the Email Piping service through Amazon SES are also available. If you wish to enable this feature on Fluent Support, we highly recommend you read the details page.

Third-party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other related third parties. We do not control the nature or intent of the content or links that appear on these sites and may not be held responsible for the practices employed by such websites linked to or from our Site.

In addition, these sites or services themselves, including their content and links, may be under constant change. These sites and services most likely adhere to their own privacy policies and customer service policies. Browsing and interaction on such other websites, including websites that have a link to our Site, will be subject to the terms and policies of the website and not by the Privacy Policy of Fluent Support.

Your Rights

For users residing in Europe, you have the right to access the personal information we have been provided and to ask that your personal information be updated, corrected, or deleted. To exercise this right, please contact us via the contact information given.

Additionally, for European residents we acknowledge that we are processing your information in order to fulfill contracts we might have with you (i.e. orders you have placed through the Site), or otherwise to pursue our legitimate business interests as we have listed above.

Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Third-party APIs

Fluent Support uses several third-party APIs such as Easy Digital Downloads, WooCommerce, Telegram, and Slack. Data retrieved using these APIs is strictly confined to the site on which our product (WordPress plugin- Fluent Support) is installed.

This data is used by the website where the product is installed and stored in the MySQL or MariaDB database. We make sure that Fluent Support doesn’t reveal, send or process any such data. Additionally, no attempts should be made with the goal of extracting any further data from it, whether it be personally identifiable or otherwise. Fluent Support does not store any data for the connected API services.

Any third-party APIs connected with our product may collect usage data. This privacy policy only applies to the Fluent Support plugin. Any other third-party product connected with Fluent Support will function according to their own respective privacy policy. It is advised you visit the Data Policy pages of individual API to know how they may gather and use the data.

Changes to this Privacy Policy and related updates

We may revise this Privacy Policy from time to time without notice.

We may also make non-significant changes to this Privacy Policy that will not significantly affect our use of your personal information in general, for which an e-mail is not required. We encourage you to check this page periodically to stay posted on any changes.

If any non-significant changes to this Privacy Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, refrain from using the Fluent Support website and any services we provide. Your continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of said changes.