Spring Special Sale!
Spring Special Sale!
In the world of business, workflows are the foundation of success. They provide structure and direction for every task, ensuring that nothing falls through the cracks. When it comes to customer service it’s just as true. In fact, workflows are essential for delivering a top-notch experience that keeps customers happy and engaged. Now that consumers…
What’s the biggest factor that differentiates you from your competitors? If your answer is anything other than customer service, then you’re not standing out from the crowd. With as much as 50% of customers claiming they’ll switch companies after just one bad service experience, it’s obvious you can’t treat it as an afterthought. But why…
CRM or Customer relationship management is one of the crucial divisions in a business. It’s responsible for all the interactions a customer has with your business. From prospecting your brand to becoming an advocate, customer relations enables you every step of the way. In general, CRM is the broad approach of guiding a potential customer…
Every time a customer contacts your business it’s an opportunity. You’ve probably heard this a lot by now! But what do you do with this opportunity? It all depends on how good your customer service team is in multiple aspects. One of these aspects is customer service follow up. Not every customer contacts your business…
Customer relations has been the buzzword for quite a while now. Yet very few businesses actually know what it means to foster meaningful relationships with customers. Before you can even begin the process, you need to define customer relations. That is, you need to understand what a thriving customer relationship looks like. In today’s market,…
Customer acquisition cost or CAC is a business metric similar to churn rate and customer support costs. It signifies the cost a business incurs to gain new customers. Depending on the industry, almost every business has an ideal CAC. Keeping this cost at a minimum is essential for a business to extend its profit margins….
Customer acquisition sounds very fancy when you hear it come from sales and marketing people. If you take away the fanciness you’re left with the process of gaining more customers for your business. However, it’s easier said than done. Most businesses struggle with customer acquisition due to a lack of an effective acquisition strategy. There’s…
Websites have become a thing that you don’t even think about twice. It takes very little for the average joe to launch a website and make money out of it. However, launching a website that customers love is easier said than done. In this article, we’re going to look at tips for a website your…
No two customers are alike. That’s a fact. No matter what the business you always need to keep in mind the types of customers you are catering to. While customers may come to your business with similar or comparable needs they might have completely different motivations. Knowing your customers is essential for any strategy. Your…
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