Flat 40% Eid Discount!
Flat 40% Eid Discount!
Customer acquisition sounds very fancy when you hear it come from sales and marketing people. If you take away the fanciness you’re left with the process of gaining more customers for your business. However it’s easier said than done. Most businesses struggle with customer acquisition due to a lack of effective acquisition strategy. There’s a…
People come in all shapes and sizes. So how can all your customers be the same? They can’t. That’s why businesses have come up with the strategy of customer profiling. We know it sounds like something that you’d get done at the hands of your local law enforcement. That certainly is not the case. Customer…
Customers can reach out to you in a variety of ways. Sometimes it’s for convenience and others it’s just the way they know. Whichever the case, as a support agent it’s essential to keep all doors open. Email piping is one way you can make it easy for both customers and agents. In this article…
Websites have become a thing that you don’t even think about twice. It takes very little for the average joe to launch a website and make money out of it. However, launching a website that customers love is easier said than done. In this blog we’re going to look at tips for a website your…
No two customers are alike. That’s a fact. No matter what the business you always need to keep in mind the types of customers you are catering to. While customers may come to your business with similar or comparable needs they might have completely different motivations. Knowing your customers is essential for any strategy. Your…
Throughout its existence customer support has been a reactive game, where you have to react to your customers’ needs. However that’s changed significantly due to the vast growth in market size and rising competition. Now it’s all about being prepared for anything and everything your customers might think to ask. In general terms this is…
Like most parts of modern businesses, customer support relies heavily on automations. Customer support automation isn’t exactly new in concept but it’s applications have become increasingly more diverse. Automations are beneficial for a number of reasons as we’ll look at in the following sections. Before we get to how to automate your support desk and…
In between Hollywood and your day-to-day social interactions, one thing is common. Cliches are not welcome! While they get the “message across” they hardly do anything more. You could even say that cliches are a barrier towards creating a meaningful experience. Customer support is no different. Happy to help is by far one of the…
Customer support is arguably one of the most intensive aspects of a business. Especially considering how much of the revenue stream depends on it and how much cost that revenue incurs. Businesses go to quite extreme lengths to reduce customer support costs. Which is pretty logical considering how easy it is to lose sight of…
Customer service is the gateway that makes the final delivery on what your business promises to your customers. It’s not just about the product or service. It’s creating an experience that your customers are compelled to talk about. When put like that, it’s easy to see that customer service is a demanding job. As much…
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