Spring Special Sale!
Spring Special Sale!
In the world of business, workflows are the foundation of success. They provide structure and direction for every task, ensuring that nothing falls through the cracks. When it comes to customer service it’s just as true. In fact, workflows are essential for delivering a top-notch experience that keeps customers happy and engaged. Now that consumers…
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If you want to keep your customer satisfaction high and reduce the stress on your support team, a knowledge base tool is arguably the simplest solution you could ask for. It provides a dedicated system for your customers to quickly find answers to common questions about your products and services. To do this on WordPress,…
A sales budget is one of many budgets that you as a manager have to use for effective resource management and strategy development. Every part of a business needs a tightly managed budget. Be it marketing, outreach, or sales. You need a certain level of objectivity to effectively manage each aspect of your business. A…
Task delegation is probably one of the most crucial skills for management positions and yet isn’t talked about nearly enough. Some will even go as far as consider delegation as slang they never want to hear. But that’s far from the ideal mindset. The truth is, delegation is one of the most powerful tools at…
Customer support isn’t something you can consider not having, at least not in this day and age. Businesses rely heavily on ticket management systems to manage customer queries. So it’s obvious companies do a ton of research before choosing the right help desk for themselves. To make that research simpler we’ve published a series of…
“Support ticket” is an everyday term in the customer support world. It’s how companies manage hundreds and even thousands of customer queries and complaints. Support tickets have been around as long as anything resembling an issue tracking system has existed. What is a support ticket? A support ticket is anything that stores customer queries and…
Customer segmentation is probably one of the most widely known concepts of business management. However, it can mean entirely different things for businesses across industries. This only brings to bear the fact that customer segmentation is a diverse and complex issue. While people tend to confuse market segmentation with customer segmentation, we believe it’s better…
Customer service and sales are two of the most common aspects of a business. However, there’s some serious debate as to which does what. Don’t trust me? Here are a couple of examples I found roaming the internet. So let’s clear up this confusion once and for all! What is Customer service? Customer service, broadly…
What’s the biggest factor that differentiates you from your competitors? If your answer is anything other than customer service, then you’re not standing out from the crowd. With as much as 50% of customers claiming they’ll switch companies after just one bad service experience, it’s obvious you can’t treat it as an afterthought. But why…
Customer experience is everything about every interaction a customer has with your business. Be it B2C or B2B, customer experience matters equally. But before comparing them, you have to consider the fact that there are more B2B companies than B2C companies. So when talking about customer experience, it’s better to cover B2B because the philosophy…
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