The Art of Follow Up in Customer Service

The Art of Follow Up in Customer Service

Every time a customer contacts your business it’s an opportunity. You’ve probably heard this a lot by now! But what do you do with this opportunity? It all depends on how good your customer service team is in multiple aspects. One of these aspects is customer service follow up.  Not every customer contacts your business…

WordPress Payment and Donation plugin review: Paymattic

WordPress Payment and Donation plugin review: Paymattic

There are tons of payment forms available on WordPress. But a plugin that can handle both payments and donations together? That’s harder to find, which brings us to the product we want to review for this article. Payment/Donation forms are the lifeblood of online businesses. It’s your business’s checkout stand and billing team wrapped in…

Fluent Support vs. Help Scout: Comparing WordPress Help Desks

Fluent Support vs. Help Scout: Comparing WordPress Help Desks

Customer support is a must-have no matter the industry or type of business. If you are a business, you need to answer customers’ questions, it’s as simple as that. So investing in a system that makes this process smooth is pretty much in every brand’s plans. If they take things seriously that is. There’s only…

Is the Customer Always Right?

Is the Customer Always Right?

Is the customer always right? Yes! …. And um… No. Confusing right? I know. One thing I learned working in a company WP Manage Ninja that puts tons of effort into satisfying customers is that customers can be outrageous. My advice on it? Be ready. That being said, let’s check out the oldest customer service myth…

Customer Profitability Analysis: Definition, Formula, Benefits

Customer Profitability Analysis: Definition, Formula, Benefits

Businesses need all sorts of data to evaluate the performance of individual teams as well as the business as a whole. One such metric is the customer lifetime value (LTV), which we’ve already talked about. However, it’s not a comprehensive metric. This is why more and more businesses are switching to a customer profitability analysis…

Keys to Building Lasting Customer Relations

Keys to Building Lasting Customer Relations

Customer relations has been the buzzword for quite a while now. Yet very few businesses actually know what it means to foster meaningful relationships with customers. Before you can even begin the process, you need to define customer relations. That is, you need to understand what a thriving customer relationship looks like. In today’s market,…

A Guide to Dealing with Abusive Customers

A Guide to Dealing with Abusive Customers

The “trend” right now is going the extra mile for the customers. When you consider the number of support queries made around the world every day, it explains why 51% of surveyed agents reported “not having enough time” as the second biggest challenge in customer support. Want to know what’s the biggest one? –Learning how to…

5 steps to Building a Technical Support Team

5 steps to Building a Technical Support Team

Customer support has become a staple for any business that wishes to grow and build a reliable customer base. When building a technical support team from scratch, it’s important to follow a precise plan. Otherwise, you’ll end up backtracking and troubleshooting easily avoidable mistakes. It can become ironic because you won’t have a support team…

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