WordPress Payment and Donation plugin review: Paymattic
There are tons of payment forms available on WordPress. But a plugin that can…
Fluent Support vs. Help Scout: Comparing WordPress Help Desks
Customer support is a must-have no matter the industry or type of business. If…
Difference between Gross and Net sales
Gross and Net sales are two of the most common metrics used to track…
Is the Customer Always Right?
Is the customer always right? Yes! …. And um… No. Confusing right? I know. One…
Customer Profitability Analysis: Definition, Formula, Benefits
Businesses need all sorts of data to evaluate the performance of individual teams as…
Keys to Building Lasting Customer Relations
Customer relations has been the buzzword for quite a while now. Yet very few…
A Guide to Dealing with Abusive Customers
The “trend” right now is going the extra mile for the customers. When you…
5 Steps to Building a Technical Support Team
Customer support has become a staple for any business that wishes to grow and…
What is Average Handling Time in Customer Support?
Managers across businesses rely on a variety of metrics to evaluate how the business…
What is Customer Focus: 5 Customer-Focused Brands in 2022!
The only thing changing faster than business strategies are the customer expectations that drive…