The_biggest_challenges_facing_support_teams_in_2023_and_how_to_solve

December 2, 2022

12 Major Customer Service Challenges

Customer service is evolving and so are the challenges. Every team needs to prepare for the customer service challenges for 2023!

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B2B customer experience

November 28, 2022

6 B2B companies with the Best Customer Experience

Here are the top 6 companies that redefined customer experience in B2B segment and it made all the difference.

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How_to_Make_Product_Improvements_Strategies__Examples

November 20, 2022

How to Make Product Improvement + Examples

Check out the complete guide to Product improvement. Crucial for any business to stay relevant and offer customers what they expect.

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Black Friday and Cyber Monday - BFCM

November 11, 2022

A Marketers Guide to BFCM in 2023

BFCM is a big opportunity to break into your business and revving up your sales funnel. Follow these and prepare for 2022! 

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Thank_You_For_Your_Patience__When_to_Use__11_Alternative_Phrases

November 1, 2022

When to Use Thank You For Your Patience + 5 Alternatives

When to Use Thank You For Your Patience is a raging question among customer service groups! Here are 5 alternatives and more.

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fluent support vs support candy

October 28, 2022

Fluent Support vs. Support Candy: Comparing WordPress Help Desks

In this article, we compare Support Candy with Fluent Support to see which is the best help desk plugin for WordPress

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Knowledge-Base-Examples-That-Get-It-Right

October 25, 2022

7 Brands with the best Knowledge Base

Learn how to build the perfect knowledge base from 7 industry leaders along with best practices for your businesss!

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What-is-the-CRM-process--5-key-steps

October 17, 2022

Steps in the CRM Process

Customer relations management or CRM is a complex process involving multiple steps. Here we discuss what the CRM process is and more!

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Support Tricks to Treat your Customers this Holiday Season

October 6, 2022

Support Tricks to Treat Your Customers this Holiday Season

The spooky season sales rush can get to any support team. Overcome the challenges with the right tools and the mindset.

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the art of customer follow up and delightful customer service

September 27, 2022

The Art of Follow Up in Customer Service

Follow up in customer service is an art form and your agents are the performers. Check out how to follow up in style with every customer.

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