Fluent Support 101
New to Fluent Support and not sure where & how to get started? This guide will walk you through everything you need to know to get started with Fluent Support.
Designed for support engineers.
For better response
Fluent Support made ticket management easy. Agents can filter and sort with many variables to define priority. They can track their progress and see how many tickets are waiting for them.
Set up your business
After installing the base plugin, if you purchased the pro addon, you will have to install the pro addon too. Now, jump on to setting up your business. While setting up the Business, you will be asked to select a page for your customer portal, supported file types, and sizes. Set these up according to your need. You are good to go to the next step.
So far, you are ready!
Agents can add templated responses so that they can respond to frequently asked questions with just a click. They can save ticket-wise internal notes for other agents and also get more information from customers using conditional custom fields. Furthermore, they can get additional information about a certain user based on third-party integrations.
Why not some automated tasks?
Fluent Support comes with Automated Workflow which helps take care of repetitive tasks; enabling your agents to save time & easily manage the support tickets. They can execute automated tasks based on workflow rules and the workflows can be triggered manually or automatically.
Manage less, work more
Fluent Support can reduce your time managing your support staff. This tool is packed with all the features your support agents need. Now you can focus on other activities since managing support tasks takes less time.