Customer Relationships, A Mantra To Grow Sustainable Customer Base
If you want to grow sustainably and KEEP your customers. Then start to build solid customer relationships.
Spring Special Sale!
Spring Special Sale!
Small Business
What Is B2B Customer Service? 6 Best Practices for Success
Whether you’re in the B2B or B2C industry, serving your clients well is the secret to growth and success. Though winning over B2B clients is quite different from winning over B2C clients from a sales and marketing viewpoint. However, “95% of B2B consumers feel that outstanding customer service is essential for them to feel loyal…
What is a Sales Budget and How to Make One!
A sales budget is one of many budgets that you as a manager have to use for effective resource management and strategy development. Every part of a business needs a tightly managed budget. Be it marketing, outreach, or sales. You need a certain level of objectivity to effectively manage each aspect of your business. A…
How to Enhance Agent Experience (AX) and Boost Customer Satisfaction
In the world of business, it’s easy to get caught up in the pursuit of customer satisfaction. After all, happy customers are the key to success. But while it’s essential to focus on the needs of our customers, it’s just as crucial to prioritize the agent experience who serves them. After all, happy agents lead…
Delegating Tasks: Do less to get more done
Task delegation is probably one of the most crucial skills for management positions and yet isn’t talked about nearly enough. Some will even go as far as consider delegation as slang they never want to hear. But that’s far from the ideal mindset. The truth is, delegation is one of the most powerful tools at…
What Makes Fluent Support the Best WordPress Helpdesk in 2023?
Helpdesk softwares is the solution for every customer support team. They help you run your customer service operations efficiently and save you time. There are many saas helpdesk tools, but WordPress has a range of helpdesk plugins far superior to saas in many ways. Fluent Support WordPress helpdesk is the latest support ticketing plugin that…
Customer Segmentation Models: How to Create and Use them
Customer segmentation is probably one of the most widely known concepts of business management. However, it can mean entirely different things for businesses across industries. This only brings to bear the fact that customer segmentation is a diverse and complex issue. While people tend to confuse market segmentation with customer segmentation, we believe it’s better…
How to Handle Customer Support During the Christmas Rush
Christmas is here! And the biggest holiday season begins. Businesses are jumping with their marketing budgets, content, and products to catch as many customers as they can acquire in this holiday rush. It’s always an exciting season to attract new customers to your brand through Christmas deals. Most customers treat the Christmas deal season as…
What is Hybrid IT Support? Will it be a Good Option for Your Business?
Following the COVID-19 outbreak, the state of the global economy and health crises have forced many enterprises to adopt remote working environments. Before that, employees had to access technical support, security, and management through their central offices. Mostly, the in-house IT teams lack the reach to work from home and can’t work on weekends. As…
Difference between Sales and Customer Service
Customer service and sales are two of the most common aspects of a business. However, there’s some serious debate as to which does what. Don’t trust me? Here are a couple of examples I found roaming the internet. So let’s clear up this confusion once and for all! What is Customer service? Customer service, broadly…
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