A Guide to Dealing with Abusive Customers

A Guide to Dealing with Abusive Customers

The “trend” right now is going the extra mile for the customers. When you consider the number of support queries made around the world every day, it explains why 51% of surveyed agents reported “not having enough time” as the second biggest challenge in customer support. Want to know what’s the biggest one? –Learning how to…

6 Ways to Use Data Analytics for Non-profits with Google Analytics

6 Ways to Use Data Analytics for Non-profits with Google Analytics

Are you looking for ways to improve your non-profit’s performance in the digital world? Other than blogging and email marketing there are a lot more ways to increase your virtual presence. These strategies are often under-utilized by non-profit organizations.  Effective data management is essential for developing affirmative fundraising and engagement strategies. A great tool for…

Customer Focused Business Strategy in 2022

Customer Focused Business Strategy in 2022

The only thing changing faster than business strategies are the customer expectations that drive them. In this cutthroat era, having a customer focused business strategy is a clear edge you can have over your competitors. This is a fact supported by numerous studies over the years. Take for instance the fact that 8-out-of-10 customers will…

11 Customer Retention Strategies for 2022

11 Customer Retention Strategies for 2022

Holding & nurturing existing customers is easier than acquiring new ones. Customer retention is the cheapest way to increase business revenue. You can increase your customer retention rate by following strategies that work and walking the path of other companies’ examples. Businesses invest a lot to attract customers through various marketing strategies. But retaining customers…

11 Ecommerce Customer Service Best Practices You Should Follow

11 Ecommerce Customer Service Best Practices You Should Follow

In this digital era, everything we do is now one click away. When we want to buy anything, we search it online. Instant gratification is a part of our life now. Ecommerce is part of our daily activities. The global online market cap is $4 trillion and it’s growing fast! Ecommerce customer service plays a…

Resolving Customer Complaints: Guide with Examples

Resolving Customer Complaints: Guide with Examples

For most businesses, the sad truth is everyone is not going to like what you build. To be fair, that’s not the point of any business. Whether your product is good or bad you’ll get vastly different opinions. Hence, you have to expect and be prepared for negativity towards your products or your business in…

Customer Acquisition Strategies for 2022

Customer Acquisition Strategies for 2022

Customer acquisition sounds very fancy when you hear it come from sales and marketing people. If you take away the fanciness you’re left with the process of gaining more customers for your business. However, it’s easier said than done. Most businesses struggle with customer acquisition due to a lack of an effective acquisition strategy. There’s…

5 Types of Customers and How to Handle them

5 Types of Customers and How to Handle them

No two customers are alike. That’s a fact. No matter what the business you always need to keep in mind the types of customers you are catering to. While customers may come to your business with similar or comparable needs they might have completely different motivations. Knowing your customers is essential for any strategy. Your…

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