12 Major Customer Service Challenges in 2023

12 Major Customer Service Challenges in 2023

What’s the biggest factor that differentiates you from your competitors?  If your answer is anything other than customer service, then you’re not standing out from the crowd. With as much as 50% of customers claiming they’ll switch companies after just one bad service experience, it’s obvious you can’t treat it as an afterthought. But why…

How to Make Product Improvement + Examples

How to Make Product Improvement + Examples

Be it a golf ball or a fighter jet, no product has stayed the same since the start of the 20th century. Absolutely everything we use and depend on today is the fruit of countless iterations and improvements.  There are a lot of buzzwords that go about when it comes to product development. Some quote…

Everything You Need to Know about BFCM (and use it to boost your business!)

Everything You Need to Know about BFCM (and use it to boost your business!)

It’s that time of the year again, folks. You know, that time when brands all across the world release the hottest deals and mind-boggling offers. Yep, BFCM is right around the corner, and every online business from Seattle to Shanghai is going to save (and make) a lot of cash! If you’re still not on…

Support Tricks to Treat your Customers this Holiday Season

Support Tricks to Treat your Customers this Holiday Season

Halloween is nigh and the support team is on high alert. If you’re looking to capitalize on this festive discount rush, marketers have probably pitched irresistible deals for your customers. Customers are gonna do what they do best with these deals. They’re going to buy. All of this, however, means the support team is going…

Difference between Gross and Net sales

Difference between Gross and Net sales

Gross and Net sales are two of the most common metrics used to track the performance of a business. In this article, we’ll show you the difference between gross and net sales along with how you can calculate them. What is Gross sales? Gross sales is the total amount of sales made within a specific…

A Guide to Dealing with Abusive Customers

A Guide to Dealing with Abusive Customers

The “trend” right now is going the extra mile for the customers. When you consider the number of support queries made around the world every day, it explains why 51% of surveyed agents reported “not having enough time” as the second biggest challenge in customer support. Want to know what’s the biggest one? –Learning how to…

6 Ways to Use Data Analytics for Non-profits with Google Analytics

6 Ways to Use Data Analytics for Non-profits with Google Analytics

Are you looking for ways to improve your non-profit’s performance in the digital world? Other than blogging and email marketing there are a lot more ways to increase your virtual presence. These strategies are often under-utilized by non-profit organizations.  Effective data management is essential for developing affirmative fundraising and engagement strategies. A great tool for…

What is Customer Focus: 5 Customer-Focused Brands in 2022!

What is Customer Focus: 5 Customer-Focused Brands in 2022!

The only thing changing faster than business strategies are the customer expectations that drive them. In this cutthroat era, having a customer focused business strategy is a clear edge you can have over your competitors. This is a fact supported by numerous studies over the years. Take for instance the fact that 8-out-of-10 customers will…

11 Customer Retention Strategies for 2022

11 Customer Retention Strategies for 2022

Holding & nurturing existing customers is easier than acquiring new ones. Customer retention is the cheapest way to increase business revenue. You can increase your customer retention rate by following strategies that work and walking the path of other companies’ examples. Businesses invest a lot to attract customers through various marketing strategies. But retaining customers…

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