Fundamentals of Customer Sentiment: Must Follow Business Strategy in 2023

Fundamentals of Customer Sentiment: Must Follow Business Strategy in 2023

Do you know that “70% of customers get frustrated when they do not get an individual experience”? To create a personalized customer experience, your first step should be to know the sentiment of the customers. At the moment, customer sentiment is gaining acceptance as one of the top segments of business strategy. So, if you…

5 Best Customer Service Books Employees Must Read in 2023

5 Best Customer Service Books Employees Must Read in 2023

Customer service in a business is like watering a plant – without putting effort into it, you can’t grow your business. And, companies are scrambling to improve this sector as a business growth material. In order to provide great customer service, it’s crucial to apply diverse strategies for improvement. Therefore, prioritize reading industry-specific books if…

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