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Make tickets break up with stress — Flat 20% Discount on Fluent Support.
Customer Support Strategy: How to Build One That Works
A customer support strategy is a structured plan that defines how your
April 27, 2026
B2B Customer Service: What It Is and How to Do It Right
B2B customer service is end-to-end support for business clients involving complex issues,
April 23, 2026
How to Build Customer Trust That Lasts for Years
A late delivery, an unanswered call, or a data breach can shatter
April 22, 2026
JPG vs JPEG: Is There Actually a Difference Between the Two?
JPG and JPEG are the same image format. The only difference is
April 21, 2026
What Is Customer Relations? Strategy, Tips, and Examples
Customer relations is the ongoing process of building trust with customers across
April 21, 2026
The Quantifiable Impact of Fluent Support AI Features
Fluent Support’s AI features helps support teams achieve 64% higher productivity and
April 21, 2026
Customer Value: Definition, Formula, and How to Build It
Customer value is a customer’s assessment of what they receive from a
April 17, 2026
Proactive Customer Support: Moving From Reactive Support to Prevention
Proactive customer support is the practice of solving issues before customers ask.
April 16, 2026
10 Best Intercom Alternatives for Customer Support in 2026
Struggling with Intercom? Discover 10 better Intercom alternatives designed for smoother workflows
April 13, 2026
Fluent Support 2.1.0: Agent Groups, Agent Signatures, and Cloud File Storage
Fluent Support 2.1.0 is here! This is a feature-packed release with meaningful
April 9, 2026
The Ritz-Carlton Gives Employees $2,000 to Spend on You
Discover how Ritz-Carlton’s $2,000 rule, based on customer lifetime value, empowers staff
April 8, 2026
7 Types of Customers and How to Handle Each One Effectively
Not every customer thinks or buys the same way. Learn the 7
April 6, 2026
Customer Service Philosophy: Examples & Downloadable Template
Customer service philosophy is a documented set of guiding principles and core
April 2, 2026
How IKEA Turned AI ‘Failures’ Into €1.3 Billion in Revenue
IKEA’s Billie chatbot handled 47% of call centre queries. The company retrained
April 1, 2026
How to Reduce Customer Churn Rate: A Complete Guide
Customer churn rate is the percentage of customers or subscribers who stop
March 30, 2026
What Is Customer Profiling and Why Does It Matter More Than You Think
Most businesses collect customer data. Very few actually know their customers. There
March 26, 2026
Is “AI Brain Fry” Burning Out Your Support Team?
AI brain fry is a new form of cognitive exhaustion hitting workers
March 18, 2026
10 Startups Leading The Way In Customer Service
Here are 10 genuine startups that are leading the way in customer
March 16, 2026
HTTP Error 431: What It Means and How to Fix It
HTTP Error 431 means the server rejected a request because the headers
March 16, 2026
Omnichannel Customer Support: The Guide for Support Teams
Omnichannel customer support means every channel, agent, and interaction is connected through
March 11, 2026
Help Desk Software Wiki [Explained]
Learn what a help desk software wiki is, how it works, and
March 10, 2026