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Help tickets cool off this summer - Flat 30% Discount on Fluent Support.
Help tickets cool off this summer - Flat 30% Discount on Fluent Support.
What Is Two-Factor Authentication (2FA)? Everything You Need to Know
Learn what two-factor authentication (2FA) is, how it works, types, examples, and
June 25, 2026
Customer Service Metrics: 11 KPIs, Formulas, and Benchmarks
Customer service metrics are KPIs that measure your support team’s performance and
June 23, 2026
What Is Complaint Management? How to Handle It Right
Learn what complaint management is, processs, complaint types, and how to build
June 22, 2026
What the 2026 World Cup Reveals About Customer Experience at Scale
The World Cup customer experience shows how transparency, effortless access, and the
June 17, 2026
Customer Facing Roles That Quietly Make or Break Your Brand
A customer facing role is any job that deals directly with customers,
June 15, 2026
Customer Retention Strategies: 12 Ways to Keep Customers
Customer retention is keeping the customers you already have. Explore 12 customer
June 10, 2026
Zendesk Migration to Fluent Support: Move Every Ticket, Keep the History
Move your tickets off Zendesk and onto WordPress in minutes, with your
June 8, 2026
Follow the Sun Model: Run 24/7 Customer Support Smoothly
The follow the sun model is a support setup where teams in
June 5, 2026
Customer Service Experience: Meaning, Skills, and Real Examples
Learn what customer service experience means, why it matters, skills it demands,
June 4, 2026
Knowledge Base and Ticketing System: How They Work Together
A knowledge base and a ticketing system work together by deflecting common
June 3, 2026
What Is Customer Courtesy and How to Practice It
Customer courtesy meaning, examples, and proven practices that build loyalty and make
May 31, 2026
Service Request Management: What It Is, How It Works, and Why Most Teams Get It Wrong
Cut through the chaos of incoming requests with a structured approach that
May 27, 2026
Customer Communication Management: Stop Losing Customers
Your customer just filed a complaint through email. Two hours later, they
May 26, 2026
8 Customer Service Skills That Build Better Teams
Customer service skills that you need to offer excellent service and proven
May 21, 2026
Digital Customer Journey Mapping: What It Is, How It Works, and How to Build One
Stop guessing how customers experience your brand. Here’s the complete guide to
May 20, 2026
Fluent Support 2.2.0: Internal Notifications, FluentBooking Integration, Public Ticket Numbers and More
Fluent Support 2.2.0 adds agent notifications, FluentBooking scheduling, public ticket numbers, and
May 19, 2026
Customer Service Myths That Lead Teams Astray
Customer service myths feel like common sense until the data proves them
May 18, 2026
Why Are My Emails Going to Spam? Reasons and How to Fix Them
Emails going to spam despite clean content and authentication? Here are 10
May 15, 2026
What is Helpdesk Ticketing System and How Does It Work?
A helpdesk ticketing system converts every customer message into a structured, trackable
May 15, 2026
When Funny Customer Service Stories Become the Best Part of the Job
Three wild support tickets. A crashing PC, a divorce, and a final
May 15, 2026
How to Build a Modern CRM Process + [AI Tips]
You bought a CRM. You moved your contacts in. Six months later,
May 13, 2026