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Make tickets break up with stress — Flat 20% Discount on Fluent Support.
Make tickets break up with stress — Flat 20% Discount on Fluent Support.
Customer Value: Definition, Formula, and How to Build It
Customer value is a customer’s assessment of what they receive from a
April 17, 2026
Proactive Customer Support: Moving From Reactive Support to Prevention
Proactive customer support is the practice of solving issues before customers ask.
April 16, 2026
10 Best Intercom Alternatives for Customer Support in 2026
Struggling with Intercom? Discover 10 better Intercom alternatives designed for smoother workflows
April 13, 2026
Fluent Support 2.1.0: Agent Groups, Agent Signatures, and Cloud File Storage
Fluent Support 2.1.0 is here! This is a feature-packed release with meaningful
April 9, 2026
The Ritz-Carlton Gives Employees $2,000 to Spend on You
Discover how Ritz-Carlton’s $2,000 rule, based on customer lifetime value, empowers staff
April 8, 2026
7 Types of Customers and How to Handle Each One Effectively
Not every customer thinks or buys the same way. Learn the 7
April 6, 2026
Customer Service Philosophy: Examples & Downloadable Template
Customer service philosophy is a documented set of guiding principles and core
April 2, 2026
How IKEA Turned AI ‘Failures’ Into €1.3 Billion in Revenue
IKEA’s Billie chatbot handled 47% of call centre queries. The company retrained
April 1, 2026
How to Reduce Customer Churn Rate: A Complete Guide
Customer churn rate is the percentage of customers or subscribers who stop
March 30, 2026
What Is Customer Profiling and Why Does It Matter More Than You Think
Most businesses collect customer data. Very few actually know their customers. There
March 26, 2026
Is “AI Brain Fry” Burning Out Your Support Team?
AI brain fry is a new form of cognitive exhaustion hitting workers
March 18, 2026
10 Startups Leading The Way In Customer Service
Here are 10 genuine startups that are leading the way in customer
March 16, 2026
HTTP Error 431: What It Means and How to Fix It
HTTP Error 431 means the server rejected a request because the headers
March 16, 2026
Omnichannel Customer Support: The Guide for Support Teams
Omnichannel customer support means every channel, agent, and interaction is connected through
March 11, 2026
Help Desk Software Wiki [Explained]
Learn what a help desk software wiki is, how it works, and
March 10, 2026
3 AI Customer Experience (CX) Strategies No One Is Telling You [2026]
AI in customer experience is the next futuristic approach for businesses. Learn
March 10, 2026
10 Best Zendesk Alternatives to Scale Customer Support [2026]
Zendesk alternatives that are built to make customer service simple, effective and
March 6, 2026
Fluent Support 2.0.5: Dark Mode, GPT-5.2 Support, Performance Improvements, and Fixes
Fluent Support 2.0.5 introduces Dark Mode, GPT-5.2 support, read-only ticket permissions, performance
March 3, 2026
What is an SLA in a Support Ticket System?
Learn what an SLA in a support ticket system is, how it
March 3, 2026
6 Shopify Competitors for Different Business Models 2026
Learn about five Shopify competitors based on features and price to scale
March 2, 2026
FluentPlayer First Look: The Next-Generation Video Player Has Finally Come to WordPress
FluentPlayer is launching soon. Here is your first look at the newest
March 2, 2026