What Is B2B Customer Service? 6 Best Practices For Success 

What Is B2B Customer Service? 6 Best Practices For Success 

Whether you’re in the B2B or B2C industry, serving your clients well is the secret to growth and success.  Though winning over B2B clients is quite different from winning over B2C clients from a sales and marketing viewpoint. However, “95% of B2B consumers feel that outstanding customer service is essential for them to feel loyal…

5 Customer Service Workflows for 2023

5 Customer Service Workflows for 2023

In the world of business, workflows are the foundation of success. They provide structure and direction for every task, ensuring that nothing falls through the cracks. When it comes to customer service it’s just as true.  In fact, workflows are essential for delivering a top-notch experience that keeps customers happy and engaged.  Now that consumers…

Best WordPress Knowledge Base Plugins for 2023 [Free tools + Setup Guide]

Best WordPress Knowledge Base Plugins for 2023 [Free tools + Setup Guide]

If you want to keep your customer satisfaction high and reduce the stress on your support team, a knowledge base tool is arguably the simplest solution you could ask for. It provides a dedicated system for your customers to quickly find answers to common questions about your products and services. To do this on WordPress,…

Customer Support Funnel : Everything You Need to Know

Customer Support Funnel : Everything You Need to Know

Did you know that almost 80% of customers see customer experience as important as the product or the service itself? But what can you do to deliver the right CX to your customers? The answer lies within the term “Customer Support Funnel”. Almost everyone who is somewhat familiar with sales, marketing, and human resources has…

Understanding 17 Most Crucial Types of Customer Needs

Understanding 17 Most Crucial Types of Customer Needs

Customer needs in marketing are like the steering wheel of a car – without them, your business is going nowhere fast! Yet, many companies ignore this critical component and focus on chasing trends. They’re trying to keep up with the competitors, and drooling over shiny new products. But the real secret to success and longevity…

Gen Z vs Millennials – Differences in Their Customer Service Expectations

Gen Z vs Millennials – Differences in Their Customer Service Expectations

In this fast-paced digital world, providing exceptional customer service is a must for businesses of all sizes. With Gen Z and Millennials making up a significant portion of the consumer market, it is important to understand their unique needs and preferences in terms of customer service. Here, we will explain the key differences between the…

Customer Effort Score (CES): What, Why, When & How

Customer Effort Score (CES): What, Why, When & How

As customers, we are all familiar with the feeling of being upset when a task requires more effort than necessary. Whether it’s reaching for a snack on a high shelf or navigating a complex website, the extra effort can quickly demotivate us. This concept is equally applicable in the world of online business. That’s where…

Customer Connection: 7 Strategies to Connect with Your Customers

Customer Connection: 7 Strategies to Connect with Your Customers

Maintaining strong connections with your customers is more important than ever in today’s digital age. But with so many distractions and competitors vying for their attention, it can be challenging to stand out. And also to build lasting relationships with your customers. In this blog, we will share practical tips and strategies for building customer…

How to Leverage Dark Data for Customer Support

How to Leverage Dark Data for Customer Support

If you’re looking for ways to take your customer support to the next level, Look no further! Today, we’ll reveal the untapped potential of dark data and how it can revolutionize the way you support your customers. You may be wondering, what is dark data? It’s essentially all the data that’s collected but never analyzed…

What even is a Customer Support Ticket?

What even is a Customer Support Ticket?

“Support ticket” is an everyday term in the customer support world. It’s how companies manage hundreds and even thousands of customer queries and complaints. Support tickets have been around as long as anything resembling an issue tracking system has existed.  What is a support ticket? A support ticket is anything that stores customer queries and…

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