Customer Support
Boost customer satisfaction with Customer Support guidance. Learn to integrate effective support features and build lasting relationships with your audience.
Fluent Support 2.5.0: Scheduled Replies, System Admin Tools, and a New Workflow Editor
Fluent Support 2.5.0 lets your agents schedule replies for later and pauses
November 2, 2026
Fluent Support 2.4.7: Ticket Filters, 5x Faster Tickets and Smart Customer Search
Fluent Support 2.4.7 brings a Ticket Filters sidebar with live counts, tickets
October 23, 2026
Customer Success Best Practices for Small Teams
In this blog, we’ve discussed customer success in detail with some of
October 22, 2026
Fluent Support 2.4.5: Remote Portal, New Workflow Triggers and more
Fluent Support 2.4.5 lets you run the customer portal on your main
October 9, 2026
Fluent Support 2.4.0: Advanced Reports, AI Ticket Audit, and Portal Protection
Fluent Support 2.4.0 rebuilds reporting with a full Advanced Reports suite, historical
September 15, 2026
Customer Service Checklist: A Practical Guide for Support Teams
A practical customer service checklist covering readiness, communication, resolution, follow-up, and metrics,
September 13, 2026
Customer Service Channels Explained: Types, Metrics, and How to Choose
A deep breakdown of the customer service channels available today, what each
September 1, 2026
IVR Meaning: What Interactive Voice Response Really Means
IVR (Interactive Voice Response) is an automated phone system that routes callers
August 11, 2026
Fluent Support MCP Server: A Complete Guide for AI-Connected Support
Connect Fluent Support to Claude, Cursor, and other AI clients with the
August 7, 2026
What Is Sales Support? Why You Need It
Sales support keeps deals moving and customers happy. But what is sales
July 31, 2026
Agents, Ninjas, or Gurus? Finding the Right Customer Service Team Names
Customer service team names range from plain titles like Support Team to
July 20, 2026
Retail Customer Service: What It Takes to Turn Shoppers Into Repeat Customers
Retail customer service is the support a retailer provides before, during, and
July 15, 2026
How To Deliver Bad News In A Positive Way To Customers
Here are a few tricks on how to deliver bad news in
July 13, 2026
Klarna News: AI Just Got Demoted, Here’s What We Learned
In 2024, Klarna’s CEO told the world his AI chatbot was doing
July 9, 2026
How to Reduce Customer Service Costs Without Hurting Quality
Learn how to reduce customer service costs without hurting quality, from cutting
July 6, 2026
Customer Service Training: Skills, Types, and How to Build a Program
Your support team is the part of your business that customers actually
July 1, 2026
Customer Service Metrics: 11 KPIs, Formulas, and Benchmarks
Customer service metrics are KPIs that measure your support team’s performance and
June 23, 2026
What Is Complaint Management? How to Handle It Right
Learn what complaint management is, processs, complaint types, and how to build
June 22, 2026
Follow the Sun Model: Run 24/7 Customer Support Smoothly
The follow the sun model is a support setup where teams in
June 5, 2026
Customer Service Experience: Meaning, Skills, and Real Examples
Learn what customer service experience means, why it matters, skills it demands,
June 4, 2026
Knowledge Base and Ticketing System: How They Work Together
A knowledge base and a ticketing system work together by deflecting common
June 3, 2026
Support to Superheroes
Transform your support agents into superheroes with the most affordable support plugin for WordPress
