Gen Z vs Millennials – Differences in Their Customer Service Expectations

Gen Z vs Millennials – Differences in Their Customer Service Expectations

In this fast-paced digital world, providing exceptional customer service is a must for businesses of all sizes. With Gen Z and Millennials making up a significant portion of the consumer market, it is important to understand their unique needs and preferences in terms of customer service. Here, we will explain the key differences between the…

Customer Effort Score (CES): What, Why, When & How

Customer Effort Score (CES): What, Why, When & How

As customers, we are all familiar with the feeling of being upset when a task requires more effort than necessary. Whether it’s reaching for a snack on a high shelf or navigating a complex website, the extra effort can quickly demotivate us. This concept is equally applicable in the world of online business. That’s where…

Customer Connection: 7 Strategies to Connect with Your Customers

Customer Connection: 7 Strategies to Connect with Your Customers

Maintaining strong connections with your customers is more important than ever in today’s digital age. But with so many distractions and competitors vying for their attention, it can be challenging to stand out. And also to build lasting relationships with your customers. In this blog, we will share practical tips and strategies for building customer…

How to Leverage Dark Data for Customer Support

How to Leverage Dark Data for Customer Support

If you’re looking for ways to take your customer support to the next level, Look no further! Today, we’ll reveal the untapped potential of dark data and how it can revolutionize the way you support your customers. You may be wondering, what is dark data? It’s essentially all the data that’s collected but never analyzed…

What even is a Customer Support Ticket?

What even is a Customer Support Ticket?

“Support ticket” is an everyday term in the customer support world. It’s how companies manage hundreds and even thousands of customer queries and complaints. Support tickets have been around as long as anything resembling an issue tracking system has existed.  What is a support ticket? A support ticket is anything that stores customer queries and…

Customer Advocacy: How to Leverage it for Your Business Growth

Customer Advocacy: How to Leverage it for Your Business Growth

Welcome to the world of customer advocacy! In today’s blog post, we’ll be exploring its definition, strategies, and examples. Also, we’ll explain why businesses must prioritize the needs and satisfaction of their consumers. In the early days of commerce, customer service was often seen as a necessary cost of doing business rather than a potential…

7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin

7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin

Are you looking for the best alternatives to Awesome Support to enhance customer support performance? Then you’re in the right place. Here, we will show you some of the most popular alternative helpdesk plugins to Awesome Support currently available online. A helpdesk plugin is dedicated to providing support to your customers. It can be used…

Deadly Sins of Customer Support Small Businesses Should Avoid

Deadly Sins of Customer Support Small Businesses Should Avoid

Customer support can serve small businesses well when it’s not part of the business but the core of the business. Because you may forget what you said to your customers, your customers will remember what you make them feel. This can make or break a business if your customers have negative feelings about your company’s…

What is Hybrid IT Support? Will it be a Good Option for Your Business?

What is Hybrid IT Support? Will it be a Good Option for Your Business?

Following the COVID-19 outbreak, the state of the global economy and health crises have forced many enterprises to adopt remote working environments. Before that, employees had to access technical support, security, and management through their central offices. Mostly, the in-house IT teams lack the reach to work from home and can’t work on weekends. As…

Difference between Sales and Customer Service

Difference between Sales and Customer Service

Customer service and sales are two of the most common aspects of a business. However, there’s some serious debate as to which does what. Don’t trust me? Here are a couple of examples I found roaming the internet. So let’s clear up this confusion once and for all! What is Customer service? Customer service, broadly…

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