5 steps to Building a Technical Support Team

5 steps to Building a Technical Support Team

Customer support has become a staple for any business that wishes to grow and build a reliable customer base. When building a technical support team from scratch, it’s important to follow a precise plan. Otherwise, you’ll end up backtracking and troubleshooting easily avoidable mistakes. It can become ironic because you won’t have a support team…

What is Customer Happiness and 11 Ways to Achieve It

What is Customer Happiness and 11 Ways to Achieve It

Customer happiness is not just happy customers; it is how customers feel about your brand. There is a big difference between customer satisfaction and customer happiness. There are solid metrics to identify customer happiness, like customer satisfaction, but customer happiness plays a huge role in brand power. You can satisfy your customers with extraordinary customer…

What is a Customer Success Manager and What Do They Do?

What is a Customer Success Manager and What Do They Do?

Customer success manager helps new customers with the onboarding process and get used to products or services. Attracting new customers is hard, but it is hard to retain those customers. After a customer purchases, you need to help the customer understand your products’ full value. That’s what a customer success manager does.  Customer success managers…

What is Customer Focus: 5 Customer-Focused Brands in 2022!

What is Customer Focus: 5 Customer-Focused Brands in 2022!

The only thing changing faster than business strategies are the customer expectations that drive them. In this cutthroat era, having a customer focused business strategy is a clear edge you can have over your competitors. This is a fact supported by numerous studies over the years. Take for instance the fact that 8-out-of-10 customers will…

11 Customer Retention Strategies for 2022

11 Customer Retention Strategies for 2022

Holding & nurturing existing customers is easier than acquiring new ones. Customer retention is the cheapest way to increase business revenue. You can increase your customer retention rate by following strategies that work and walking the path of other companies’ examples. Businesses invest a lot to attract customers through various marketing strategies. But retaining customers…

Best Customer Service Responses for 2022

Best Customer Service Responses for 2022

Canned responses are one of the key factors of modern customer service. Now keep in mind that canned responses are not your average auto-response email. What sets them apart from regular auto-response emails is the degree of personalization and creativity that goes into them. For most businesses, the truth is they aren’t using canned responses…

Scale your Business to 24-Hour Support

Scale your Business to 24-Hour Support

24-hour support is one of the toughest milestones a rapidly growing business needs to achieve. As your business welcomes more and more customers, your support agents become more spread out. Aside from a growing number of queries, there are other factors that require you to implement a 24/7 support strategy. In this article, we’ll be…

What is Customer Experience & Why It’s Important? (And How to Measure It)

What is Customer Experience & Why It’s Important? (And How to Measure It)

The best customer is the one who promotes your business without expecting any returns.  Every business goes extra length for that customer. Companies are investing big money to create and improve their customer experience. No one wants unhappy customers to share their frustration on social media about their bad customer experience. A happy customer is…

Customer Satisfaction: Definition, Importance & Examples

Customer Satisfaction: Definition, Importance & Examples

In 2022, customer satisfaction is the only reliable way to keep your customers coming back. 81% of marketers believe customer satisfaction to be the ultimate factor for retaining customers. Keeping customers satisfied is especially important now because 50% of customers are willing to switch after a single bad service experience.  Yes, that’s right, 50%. A…

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