When to Use Thank You For Your Patience + 5 Alternatives

When to Use Thank You For Your Patience + 5 Alternatives

Customers come to businesses with a variety of asks. Some are straightforward, others, not so much. It’s normal for some issues to take longer to fix. So what do you do when that happens?  A customer is on hold, waiting for your response, or for you to get something done on your end. For customer…

Zappos Core Values Focusing Customer Support: A Billion Dollar Story

Zappos Core Values Focusing Customer Support: A Billion Dollar Story

Imagine ordering a pair of shoes from a website in the middle of the night. And voila! Just within 8 hours, receiving them while you are making breakfast. Or imagine the website showcasing a product now out of stock. And after contacting customer support, they’re bringing you the link to that same product from one…

Fluent Support vs. Support Candy: Comparing WordPress Help Desks

Fluent Support vs. Support Candy: Comparing WordPress Help Desks

Customer questions are a routine thing for any business. There’s always something a customer might want to know directly from you. That’s why almost every business needs a customer support desk to manage questions and answer them efficiently. If your business is on WordPress we have some great news for you. In this article, we’re…

14 Examples of Customer Service Phrases You Should Use (& Avoid)

14 Examples of Customer Service Phrases You Should Use (& Avoid)

Customer service phrases are power words used in customer support conversations to influence customers in a positive way. Clear conversations help to resolve issues fast. Customers want fast solutions and expect you to understand their problems with minimal interactions. A small misunderstanding or a slight misuse of words can escalate the situation. Using the right…

Support Tricks to Treat your Customers this Holiday Season

Support Tricks to Treat your Customers this Holiday Season

Halloween is nigh and the support team is on high alert. If you’re looking to capitalize on this festive discount rush, marketers have probably pitched irresistible deals for your customers. Customers are gonna do what they do best with these deals. They’re going to buy. All of this, however, means the support team is going…

The Art of Follow Up in Customer Service

The Art of Follow Up in Customer Service

Every time a customer contacts your business it’s an opportunity. You’ve probably heard this a lot by now! But what do you do with this opportunity? It all depends on how good your customer service team is in multiple aspects. One of these aspects is customer service follow up.  Not every customer contacts your business…

Fluent Support vs. Help Scout: Comparing WordPress Help Desks

Fluent Support vs. Help Scout: Comparing WordPress Help Desks

Customer support is a must-have no matter the industry or type of business. If you are a business, you need to answer customers’ questions, it’s as simple as that. So investing in a system that makes this process smooth is pretty much in every brand’s plans. If they take things seriously that is. There’s only…

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