Spring Special Sale!
Spring Special Sale!
Customers come to businesses with a variety of asks. Some are straightforward, others, not so much. It’s normal for some issues to take longer to fix. So what do you do when that happens? A customer is on hold, waiting for your response, or for you to get something done on your end. For customer…
Imagine ordering a pair of shoes from a website in the middle of the night. And voila! Just within 8 hours, receiving them while you are making breakfast. Or imagine the website showcasing a product now out of stock. And after contacting customer support, they’re bringing you the link to that same product from one…
Customer questions are a routine thing for any business. There’s always something a customer might want to know directly from you. That’s why almost every business needs a customer support desk to manage questions and answer them efficiently. If your business is on WordPress we have some great news for you. In this article, we’re…
Knowledge bases are the modern staple for every customer support team. It’s the core of self service options and that alone makes it very important. But a knowledge base is so much more than just a self-help option. In this article, we’ll be looking at what makes knowledge bases great and a few exmples of…
Customer service phrases are power words used in customer support conversations to influence customers in a positive way. Clear conversations help to resolve issues fast. Customers want fast solutions and expect you to understand their problems with minimal interactions. A small misunderstanding or a slight misuse of words can escalate the situation. Using the right…
CRM or Customer relationship management is one of the crucial divisions in a business. It’s responsible for all the interactions a customer has with your business. From prospecting your brand to becoming an advocate, customer relations enables you every step of the way. In general, CRM is the broad approach of guiding a potential customer…
Halloween is nigh and the support team is on high alert. If you’re looking to capitalize on this festive discount rush, marketers have probably pitched irresistible deals for your customers. Customers are gonna do what they do best with these deals. They’re going to buy. All of this, however, means the support team is going…
Every time a customer contacts your business it’s an opportunity. You’ve probably heard this a lot by now! But what do you do with this opportunity? It all depends on how good your customer service team is in multiple aspects. One of these aspects is customer service follow up. Not every customer contacts your business…
Customer support is a must-have no matter the industry or type of business. If you are a business, you need to answer customers’ questions, it’s as simple as that. So investing in a system that makes this process smooth is pretty much in every brand’s plans. If they take things seriously that is. There’s only…
Is the customer always right? Yes! …. And um… No. Confusing right? I know. One thing I learned working in a company WP Manage Ninja that puts tons of effort into satisfying customers is that customers can be outrageous. My advice on it? Be ready. That being said, let’s check out the oldest customer service myth…
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