What is Proactive Customer Support?

What is Proactive Customer Support?

Throughout its existence customer support has been a reactive game, where you have to react to your customers’ needs. However, that’s changed significantly due to the vast growth in market size and rising competition. Now it’s all about being prepared for anything and everything your customers might think to ask. In general terms, this is…

Speed VS Quality: Which One Is More Important for Customer Service?

Speed VS Quality: Which One Is More Important for Customer Service?

Does speed matter in customer service? The answer is both YES and NO! Customers expect a fast reply when they contact your support. But if your support provides a generic answer to their questions without providing exact solutions, it may accelerate into a frustrating situation for customers. Speed is vital in customer service. We all…

Customer Support Automation: How to Support at Scale

Customer Support Automation: How to Support at Scale

Like most parts of modern businesses, customer support relies heavily on automation. Customer support automation isn’t exactly new in concept but its applications have become increasingly more diverse. Automations are beneficial for a number of reasons as we’ll look at in the following sections. Before we get to how to automate your support desk and…

12 Ways to Deliver Good Customer Service

12 Ways to Deliver Good Customer Service

Creating a new business is challenging. It is harder to get new customers and make them loyal to your brand. One way to make loyal customers is by providing great customer service.  Good customer service is meeting and exceeding customers’ expectations. Excellent customer service is when you provide the same service every time a customer…

8 Tips on How to Say No to Customers Professionally

8 Tips on How to Say No to Customers Professionally

Dealing with angry customers is everyday work for customer service and support teams. Happy customers go into an angry mode in a few conversations if it does not fulfill their needs. Your agents know this better; an angry customer can be turned into a dissatisfied customer in a minute. It is important how you handle…

How to Reduce Customer Support Costs

How to Reduce Customer Support Costs

Customer support is arguably one of the most intensive aspects of a business. Especially considering how much of the revenue stream depends on it and how much cost that revenue incurs. Businesses go to quite extreme lengths to reduce customer support costs. This is pretty logical considering how easy it is to lose sight of…

7 Actionable Tips to Reduce Customer Churn Rate

7 Actionable Tips to Reduce Customer Churn Rate

Business needs customers and no one love losing their customers. Companies rush to acquire new customers but often lose sight of retaining their existing customers. And that’s when customer churn happens. Building a long-lasting relationship with your existing customer is vital to growing your earnings. Sometimes it is inevitable that customers will stop doing business…

How to develop Customer Service Skills

How to develop Customer Service Skills

Customer service is the gateway that makes the final delivery of what your business promises to your customers. It’s not just about the product or service. It’s creating an experience that your customers are compelled to talk about. When put like that, it’s easy to see that customer service is a demanding job. As much…

7 Best Practices for Outstanding B2C Customer Service

7 Best Practices for Outstanding B2C Customer Service

Business to consumer (B2C) and business to business (B2B) are two ways of doing business; both are different. But one task is necessary for both of them – “Customer Service.” Customer experience can make a difference when you sell to your customers directly. Fantastic customer experience plays a more significant role in new sales, repeat…

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