Uttam Kumar Dash
Digital Marketing Strategist
About
A full-time digital marketing strategist, self-taught writer, content creator, and tech enthusiast. Apart from tech, I’m a professional music composer. A disciple of arts and history.
Articles
March 29, 2024
Customer Service Automation – How to Save Time & Delight Customers
Discover effective strategies for customer service automation to save time, efficiency, and better customer experience.
March 25, 2024
Top Customer Experience Conference to Attend in 2024
If you’re looking for some of the coolest upcoming Customer Experience Conferences to attend in 2024, you’re in the right place!
March 24, 2024
7 Best Practices for Customer Support While Remote
In this blog, you will see the most effective practices to ensure stellar customer support in a remote work environment.
February 28, 2024
Shopping Cart Abandonment Rate – How to Reduce It in 2024
Know your Cart Abandonment Rate, uncover why carts are left behind, calculate the metric, and reduce the rates for eCommerce success.
January 30, 2024
Pages Per Visit (PPV) – A Simple Guide
Wondering what’s a good benchmark for user engagement on your website? Let’s understand this engagement metric called Pages per Visit (PPV).
December 26, 2023
What is Customer Health Score? Learn How to Measure It
Explore how businesses measure and leverage the ‘Customer Health Score’ to predict customer loyalty and retention.
December 17, 2023
Repeat Customer Rate: Generate 3X More Revenue
Let’s take a quick dive into Repeat Customer Rate, and find out how we can generate 3x more revenue by utilizing this crucial KPI.
November 28, 2023
7 Things Customers Hate While Seeking Help: Try Avoiding Them
Here, we will discuss the 7 things customers hate while seeking help that we think are the most crucial to avoid and tackle as a business.
November 7, 2023
High-Priority Plugins: WordPress Black Friday Cyber Monday (BFCM) Deals 2023
Here we will showcase you some of the coolest WordPress Black Friday & Cyber Monday plugin deals that you need to check out in 2023.
October 27, 2023
5 Spooky Customer Service Stats: Resolve Them Now Before Halloween
In today’s blog, we’ll be helping you tackle these spooky customer service stats step-by-step, with a dash of Halloween sorcery.
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