Customer Service Automation

March 29, 2024

Customer Service Automation – How to Save Time & Delight Customers

Discover effective strategies for customer service automation to save time, efficiency, and better customer experience.

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Top Customer Experience (CX) Conferences

March 25, 2024

Top Customer Experience Conference to Attend in 2024

If you’re looking for some of the coolest upcoming Customer Experience Conferences to attend in 2024, you’re in the right place!

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Customer Support While Remote

March 24, 2024

7 Best Practices for Customer Support While Remote

In this blog, you will see the most effective practices to ensure stellar customer support in a remote work environment.

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Shopping Cart Abandonment Rate and How to Reduce Cart Abandonment Rate

February 28, 2024

Shopping Cart Abandonment Rate – How to Reduce It in 2024

Know your Cart Abandonment Rate, uncover why carts are left behind, calculate the metric, and reduce the rates for eCommerce success.

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What is Pages per Visit (PPV) - User Engagement Metric

January 30, 2024

Pages Per Visit (PPV) – A Simple Guide

Wondering what’s a good benchmark for user engagement on your website? Let’s understand this engagement metric called Pages per Visit (PPV).

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What is Customer Health Score? How to Measure Customer Health Score

December 26, 2023

What is Customer Health Score? Learn How to Measure It

Explore how businesses measure and leverage the ‘Customer Health Score’ to predict customer loyalty and retention.

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Repeat Customer Rate (RCR) - KPI

December 17, 2023

Repeat Customer Rate: Generate 3X More Revenue

Let’s take a quick dive into Repeat Customer Rate, and find out how we can generate 3x more revenue by utilizing this crucial KPI.

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Things customers hate when they are looking for help

November 28, 2023

7 Things Customers Hate While Seeking Help: Try Avoiding Them

Here, we will discuss the 7 things customers hate while seeking help that we think are the most crucial to avoid and tackle as a business.

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Plugins WordPress Black Friday Cyber Monday Tools Deals 2023

November 7, 2023

High-Priority Plugins: WordPress Black Friday Cyber Monday (BFCM) Deals 2023

Here we will showcase you some of the coolest WordPress Black Friday & Cyber Monday plugin deals that you need to check out in 2023.

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customer service stats

October 27, 2023

5 Spooky Customer Service Stats: Resolve Them Now Before Halloween

In today’s blog, we’ll be helping you tackle these spooky customer service stats step-by-step, with a dash of Halloween sorcery.

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