IaaS vs PaaS vs SaaS: Differences, Pros, Cons, Examples, Uses Cases

IaaS vs PaaS vs SaaS: Differences, Pros, Cons, Examples, Uses Cases

Cloud computing covers most of today’s online territory. By 2028, its global market size is expected to reach $1143.2 Billion. And with its increased popularity, businesses all over the globe are rapidly moving from their traditional on-premise services to cloud environments.  So, whether you have a small business or a major one, to bring your…

Is Outsourced Technical Support Better Than In-house? 

Is Outsourced Technical Support Better Than In-house? 

Every business nowadays at least has some sort of tech support requirements. To fulfill the demands, a company might keep an outsourced technical support team or an in-house one. But, the choice varies from business to business. All businesses are different in terms of their goals, demands, and budgeting. So, it is obvious that there…

What is a Service Level Agreement? SLA Benefits with Components & Metrics Examples

What is a Service Level Agreement? SLA Benefits with Components & Metrics Examples

To create a successful business, your company must fulfill your customers’ expectations. The problem occurs when these expectations are not clearly defined. If your customers don’t know what to expect from your business, it will always be a difficult task to meet their expectations. For this reason, companies tend to rely on a Service Level…

Zappos Core Values Focusing Customer Support: A Billion Dollar Story

Zappos Core Values Focusing Customer Support: A Billion Dollar Story

Imagine ordering a pair of shoes from a website in the middle of the night. And voila! Just within 8 hours, receiving them while you are making breakfast. Or imagine the website showcasing a product now out of stock. And after contacting customer support, they’re bringing you the link to that same product from one…

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