how to utilize dark data for customer support

December 20, 2022

How to Leverage Dark Data for Customer Support

Today, we’ll reveal the untapped potential of dark data and how you can leverage dark data for customer support.

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customer advocacy definitions strategies importance examples

December 15, 2022

Customer Advocacy: Meaning, Examples, Strategies, Framework

Here, we’ll be exploring customer advocacy and why & how businesses must prioritize the needs and satisfaction of their customers.

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awesome support alternatives as a helpdesk plugin

December 12, 2022

7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin

Here, we will show you some of the most popular Awesome Support alternatives that are currently available online.

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hybrid-it-support

December 8, 2022

What is Hybrid IT Support? Will it be a Good Option for Your Business?

Following the COVID-19 outbreak, the state of the global economy and health crises have…

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improve the customer experience on your website

November 30, 2022

8 Simple Steps to Improve the Customer Experience (CX) on Your Website

In this blog, we’ll walk you through the 8 simple steps that will help you improve the customer experience (CX) on your website. 

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iaas vs paas vs saas examples

November 23, 2022

IaaS vs PaaS vs SaaS: Differences, Pros, Cons, Examples, Uses Cases

In this blog, we’ll clarify to you IaaS vs PaaS vs SaaS, their advantages, disadvantages, examples, use cases, and more. 

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outsourced technical support vs in-house technical support

November 18, 2022

Outsourced Technical Support VS In-House Technical Support

Here, we will closely examine whether it’s truly better to keep an outsourced technical support rather than in-house.

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sla or service level agreement with examples

November 5, 2022

What is a Service Level Agreement? SLA Benefits with Components & Metrics Examples

Here, we will be explaining Service Level Agreement, its benefits, types, best practices, examples, and a few other basic things…

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zappos core values - the story of zappos

October 31, 2022

Zappos Core Values Focusing Customer Support: A Billion Dollar Story

Here, you’ll learn about Zappos’ core values for customer support and how it WOW’ed millions of Americans. 

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