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March 29, 2024
Discover effective strategies for customer service automation to save time, efficiency, and better customer experience.
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March 25, 2024
If you’re looking for some of the coolest upcoming Customer Experience Conferences to attend in 2024, you’re in the right place!
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March 24, 2024
In this blog, you will see the most effective practices to ensure stellar customer support in a remote work environment.
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February 28, 2024
Know your Cart Abandonment Rate, uncover why carts are left behind, calculate the metric, and reduce the rates for eCommerce success.
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January 30, 2024
Wondering what’s a good benchmark for user engagement on your website? Let’s understand this engagement metric called Pages per Visit (PPV).
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December 26, 2023
Explore how businesses measure and leverage the ‘Customer Health Score’ to predict customer loyalty and retention.
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December 17, 2023
Let’s take a quick dive into Repeat Customer Rate, and find out how we can generate 3x more revenue by utilizing this crucial KPI.
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November 28, 2023
Here, we will discuss the 7 things customers hate while seeking help that we think are the most crucial to avoid and tackle as a business.
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October 27, 2023
In today’s blog, we’ll be helping you tackle these spooky customer service stats step-by-step, with a dash of Halloween sorcery.
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October 20, 2023
Here, we’ll explore 13 customer experience KPIs to enhance the overall customer experience and turn your customers into loyal fans.
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