Uttam Kumar Dash
Digital Marketing Strategist
About
A full-time digital marketing strategist, self-taught writer, content creator, and tech enthusiast. Apart from tech, I’m a professional music composer. A disciple of arts and history.
Articles
January 16, 2023
Customer Effort Score (CES): What, Why, When & How
In this blog, we’ll delve deeper and examine the what, why, when & how of Customer Effort Score commonly known as CES.
January 9, 2023
Agent Experience: 5 Simple Steps to Get It Right
We’ll cover what Agent Experience really means, ways to elevate AX, the future, and how you can measure your agent experience.
December 27, 2022
Customer Connection: 8 Strategies to Connect with Your Customers
Here, we will share practical tips and strategies for building a solid customer connection. Connections that are meaningful and effective.
December 20, 2022
How to Leverage Dark Data for Customer Support
Today, we’ll reveal the untapped potential of dark data and how you can leverage dark data for customer support.
December 15, 2022
Customer Advocacy: Meaning, Examples, Strategies, Framework
Here, we’ll be exploring customer advocacy and why & how businesses must prioritize the needs and satisfaction of their customers.
December 12, 2022
7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin
Here, we will show you some of the most popular Awesome Support alternatives that are currently available online.
December 8, 2022
What is Hybrid IT Support? Will it be a Good Option for Your Business?
Following the COVID-19 outbreak, the state of the global economy and health crises have…
November 30, 2022
8 Simple Steps to Improve the Customer Experience (CX) on Your Website
In this blog, we’ll walk you through the 8 simple steps that will help you improve the customer experience (CX) on your website.
November 23, 2022
IaaS vs PaaS vs SaaS: Differences, Pros, Cons, Examples, Uses Cases
In this blog, we’ll clarify to you IaaS vs PaaS vs SaaS, their advantages, disadvantages, examples, use cases, and more.
November 18, 2022
Outsourced Technical Support VS In-House Technical Support
Here, we will closely examine whether it’s truly better to keep an outsourced technical support rather than in-house.
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