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Author: Uttam Kumar Dash

A full-time digital marketing strategist, self-taught writer, content creator, and tech enthusiast. Apart from tech, I'm a professional music composer and a disciple of arts & history.
8 Simple Steps to Improve the Customer Experience (CX) on Your Website
Customer Support e-Commerce Small Business

8 Simple Steps to Improve the Customer Experience (CX) on Your Website

ByUttam Kumar Dash November 30, 2022November 17, 2023

Does your website provide an outstanding customer experience? If the answer is no, don’t…

Read More 8 Simple Steps to Improve the Customer Experience (CX) on Your WebsiteContinue

IaaS vs PaaS vs SaaS: Differences, Pros, Cons, Examples, Uses Cases
Comparison

IaaS vs PaaS vs SaaS: Differences, Pros, Cons, Examples, Uses Cases

ByUttam Kumar Dash November 23, 2022November 15, 2023

Cloud computing covers most of today’s online territory. By 2028, its global market size…

Read More IaaS vs PaaS vs SaaS: Differences, Pros, Cons, Examples, Uses CasesContinue

Outsourced Technical Support VS In-House Technical Support
Customer Support Small Business

Outsourced Technical Support VS In-House Technical Support

ByUttam Kumar Dash November 18, 2022November 16, 2023

Every business nowadays at least has some sort of tech support requirements. To fulfill…

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What is a Service Level Agreement? SLA Benefits with Components & Metrics Examples
Customer Support

What is a Service Level Agreement? SLA Benefits with Components & Metrics Examples

ByUttam Kumar Dash November 5, 2022November 16, 2023

To create a successful business, your company must fulfill your customers’ expectations. The problem…

Read More What is a Service Level Agreement? SLA Benefits with Components & Metrics ExamplesContinue

Zappos Core Values Focusing Customer Support: A Billion Dollar Story
Customer Support

Zappos Core Values Focusing Customer Support: A Billion Dollar Story

ByUttam Kumar Dash October 31, 2022November 24, 2023

Imagine ordering a pair of shoes from a website in the middle of the…

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