Uttam Kumar Dash
Digital Marketing Strategist
About
A full-time digital marketing strategist, self-taught writer, content creator, and tech enthusiast. Apart from tech, I’m a professional music composer. A disciple of arts and history.
Articles
June 13, 2023
What is Net Promoter Score? Your Ultimate Guide to NPS
A comprehensive guide on Net Promoter Score (NPS). Learn its benefits, strategies, etc. as well as how to calculate and improve your NPS.
April 30, 2023
Consumer Psychology: The Secrets For Happier Customers
Here, we will shed light on this common yet very dynamic subject ‘Consumer Psychology’ to help you make the most out of your business.
March 27, 2023
What Is B2B Customer Service? 6 Best Practices for SuccessÂ
Here, we’ll dive into the world of B2B customer service and see what it actually is and how to do it right.Â
February 27, 2023
Customer Support Funnel : Everything You Need to Know
Here, we’ll explore what a customer support funnel, its importance, and how you can create & optimize the funnel for your business is.
February 14, 2023
Understanding 17 Most Crucial Types of Customer Needs
We’ll dive into the types of customer needs, how to identify them and use this information to steer business in the right direction.
February 3, 2023
Gen Z vs Millennials – Differences in Their Customer Service Expectations
Follow the latest trends and best practices for delivering an outstanding customer service experience for Gen Z and Millennials.
January 16, 2023
Customer Effort Score (CES): What, Why, When & How
In this blog, we’ll delve deeper and examine the what, why, when & how of Customer Effort Score commonly known as CES.
January 9, 2023
Agent Experience: 5 Simple Steps to Get It Right
We’ll cover what Agent Experience really means, ways to elevate AX, the future, and how you can measure your agent experience.
December 27, 2022
Customer Connection: 8 Strategies to Connect with Your Customers
Here, we will share practical tips and strategies for building a solid customer connection. Connections that are meaningful and effective.
December 20, 2022
How to Leverage Dark Data for Customer Support
Today, we’ll reveal the untapped potential of dark data and how you can leverage dark data for customer support.
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