Uttam Kumar Dash
Digital Marketing Strategist
About
A full-time digital marketing strategist, self-taught writer, content creator, and tech enthusiast. Apart from tech, I’m a professional music composer. A disciple of arts and history.
Articles
October 27, 2023
5 Spooky Customer Service Stats: Resolve Them Now Before Halloween
In today’s blog, we’ll be helping you tackle these spooky customer service stats step-by-step, with a dash of Halloween sorcery.
October 20, 2023
Top 13 Customer Experience KPIs and Metrics in 2024
Here, we’ll explore 13 customer experience KPIs to enhance the overall customer experience and turn your customers into loyal fans.
August 27, 2023
7 Effective Ways to Handle and Reduce Support Ticket Backlog
Here, we’ll explore real-life examples and practical tips to keep service good and reduce the support ticket backlog.
July 19, 2023
How to Hire & Onboard for Customer Service – 100% Proven Strategies
Here, we’ll guide you to understand the process, find, assess, and hire best candidates for customer service roles.
June 21, 2023
Cross-Selling VS Upselling: A Simple Guide
Discover the power of cross-selling vs upselling strategies. Learn definitions, effective techniques, explore benefits, and more.
June 13, 2023
What is Net Promoter Score? Your Ultimate Guide to NPS
A comprehensive guide on Net Promoter Score (NPS). Learn its benefits, strategies, etc. as well as how to calculate and improve your NPS.
April 30, 2023
Consumer Psychology: The Secrets For Happier Customers
Here, we will shed light on this common yet very dynamic subject ‘Consumer Psychology’ to help you make the most out of your business.
March 27, 2023
What Is B2B Customer Service? 6 Best Practices for Success
Here, we’ll dive into the world of B2B customer service and see what it actually is and how to do it right.
February 27, 2023
Customer Support Funnel : Everything You Need to Know
Here, we’ll explore what a customer support funnel, its importance, and how you can create & optimize the funnel for your business is.
February 14, 2023
Understanding 17 Most Crucial Types of Customer Needs
We’ll dive into the types of customer needs, how to identify them and use this information to steer business in the right direction.
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