customer support funnel

February 27, 2023

Customer Support Funnel : Everything You Need to Know

Here, we’ll explore what a customer support funnel, its importance, and how you can create & optimize the funnel for your business is.

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understanding types of customer needs

February 14, 2023

Understanding 17 Most Crucial Types of Customer Needs

We’ll dive into the types of customer needs, how to identify them and use this information to steer business in the right direction.

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February 3, 2023

Gen Z vs Millennials – Differences in Their Customer Service Expectations

Follow the latest trends and best practices for delivering an outstanding customer service experience for Gen Z and Millennials.

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customer effort score - everything you need to know about

January 16, 2023

Customer Effort Score (CES): What, Why, When & How

In this blog, we’ll delve deeper and examine the what, why, when & how of Customer Effort Score commonly known as CES.

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agent experience

January 9, 2023

Agent Experience: 5 Simple Steps to Get It Right

We’ll cover what Agent Experience really means, ways to elevate AX, the future, and how you can measure your agent experience.

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December 27, 2022

Customer Connection: 8 Strategies to Connect with Your Customers

Here, we will share practical tips and strategies for building a solid customer connection. Connections that are meaningful and effective.

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how to utilize dark data for customer support

December 20, 2022

How to Leverage Dark Data for Customer Support

Today, we’ll reveal the untapped potential of dark data and how you can leverage dark data for customer support.

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customer advocacy definitions strategies importance examples

December 15, 2022

Customer Advocacy: Meaning, Examples, Strategies, Framework

Here, we’ll be exploring customer advocacy and why & how businesses must prioritize the needs and satisfaction of their customers.

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awesome support alternatives as a helpdesk plugin

December 12, 2022

7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin

Here, we will show you some of the most popular Awesome Support alternatives that are currently available online.

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December 8, 2022

What is Hybrid IT Support? Will it be a Good Option for Your Business?

Following the COVID-19 outbreak, the state of the global economy and health crises have…

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