customer advocacy definitions strategies importance examples

December 15, 2022

Customer Advocacy: Meaning, Examples, Strategies, Framework

Here, we’ll be exploring customer advocacy and why & how businesses must prioritize the needs and satisfaction of their customers.

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awesome support alternatives as a helpdesk plugin

December 12, 2022

7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin

Here, we will show you some of the most popular Awesome Support alternatives that are currently available online.

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December 8, 2022

What is Hybrid IT Support? Will it be a Good Option for Your Business?

Following the COVID-19 outbreak, the state of the global economy and health crises have…

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improve the customer experience on your website

November 30, 2022

8 Simple Steps to Improve the Customer Experience (CX) on Your Website

In this blog, we’ll walk you through the 8 simple steps that will help you improve the customer experience (CX) on your website. 

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iaas vs paas vs saas examples

November 23, 2022

IaaS vs PaaS vs SaaS: Differences, Pros, Cons, Examples, Uses Cases

In this blog, we’ll clarify to you IaaS vs PaaS vs SaaS, their advantages, disadvantages, examples, use cases, and more. 

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outsourced technical support vs in-house technical support

November 18, 2022

Outsourced Technical Support VS In-House Technical Support

Here, we will closely examine whether it’s truly better to keep an outsourced technical support rather than in-house.

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sla or service level agreement with examples

November 5, 2022

What is a Service Level Agreement? SLA Benefits with Components & Metrics Examples

Here, we will be explaining Service Level Agreement, its benefits, types, best practices, examples, and a few other basic things…

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zappos core values - the story of zappos

October 31, 2022

Zappos Core Values Focusing Customer Support: A Billion Dollar Story

Here, you’ll learn about Zappos’ core values for customer support and how it WOW’ed millions of Americans. 

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