Things customers hate when they are looking for help

November 28, 2023

7 Things Customers Hate While Seeking Help: Try Avoiding Them

Here, we will discuss the 7 things customers hate while seeking help that we think are the most crucial to avoid and tackle as a business.

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Plugins WordPress Black Friday Cyber Monday Tools Deals 2023

November 7, 2023

High-Priority Plugins: WordPress Black Friday Cyber Monday (BFCM) Deals 2023

Here we will showcase you some of the coolest WordPress Black Friday & Cyber Monday plugin deals that you need to check out in 2023.

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customer service stats

October 27, 2023

5 Spooky Customer Service Stats: Resolve Them Now Before Halloween

In today’s blog, we’ll be helping you tackle these spooky customer service stats step-by-step, with a dash of Halloween sorcery.

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KPIs to boost customer experience

October 20, 2023

Top 13 Customer Experience KPIs and Metrics in 2024

Here, we’ll explore 13 customer experience KPIs to enhance the overall customer experience and turn your customers into loyal fans.

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how to reduce support ticket backlog

August 27, 2023

7 Effective Ways to Handle and Reduce Support Ticket Backlog

Here, we’ll explore real-life examples and practical tips to keep service good and reduce the support ticket backlog.

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How to hire for customer service

July 19, 2023

How to Hire & Onboard for Customer Service – 100% Proven Strategies

Here, we’ll guide you to understand the process, find, assess, and hire best candidates for customer service roles.

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cross-selling vs upselling

June 21, 2023

Cross-Selling VS Upselling: A Simple Guide

Discover the power of cross-selling vs upselling strategies. Learn definitions, effective techniques, explore benefits, and more.

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net promoter score guide nps calculator

June 13, 2023

What is Net Promoter Score? Your Ultimate Guide to NPS

A comprehensive guide on Net Promoter Score (NPS). Learn its benefits, strategies, etc. as well as how to calculate and improve your NPS.

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consumer psychology

April 30, 2023

Consumer Psychology: The Secrets For Happier Customers

Here, we will shed light on this common yet very dynamic subject ‘Consumer Psychology’ to help you make the most out of your business.

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customer service b2b

March 27, 2023

What Is B2B Customer Service? 6 Best Practices for Success 

Here, we’ll dive into the world of B2B customer service and see what it actually is and how to do it right. 

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