Uttam Kumar Dash

Uttam Kumar Dash

Deputy Marketing Lead


About

Deputy Marketing Lead, published literary author, and musician. I thrive on marketing for tech companies while composing music, collecting books of lasting depth, exploring cinema with a discerning eye, and studying the arts and history.

Articles

    how to get referrals from customers

    September 26, 2024

    How to Get Referrals From Customers: 10 Easy Ways

    Here, we’ll explore 10 easy ways to get referrals from customers. Hope these tips will help your business.

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    Customer Support Statistics

    September 21, 2024

    50+ Customer Support Statistics in 2025

    Explore key customer support statistics for 2025 and learn how businesses can enhance their systems to boost satisfaction and drive success.

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    customer service statistics

    September 18, 2024

    85+ Crucial Customer Service Statistics in 2025

    Here’s what you need to know about the latest trends, insights, and customer service statistics to wow your customers in 2025 and beyond.

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    types of help desk software

    August 14, 2024

    4 Types of Help Desk Software: Which One to Pick?

    Explore the different types of help desk software and find out which one suits type best for your business.

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    7 Key Principles of SaaS Marketing

    July 10, 2024

    7 Highly Effective SaaS Marketing Principles

    Learn the 7 effective SaaS marketing strategies. Explore about customer segmentation, optimizing content, email campaigns, and more.

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    Best wordpress project management plugins

    June 30, 2024

    10 Best WordPress Project Management Plugins in 2025

    Here, we’ll explore 10 best WordPress project management plugins for 2024 and a short guide for choosing the right one.

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    find and fix broken links

    June 29, 2024

    Find and Fix Broken Links: Internal, Outbound, and Backlinks

    Explore why broken links happen and the problems they create. Learn how to find and fix broken links on your own website and on others’ sites.

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    Best Business books for Beginners

    May 30, 2024

    26 Must-Read Business Books for Beginners in 2026

    Here we’ve come up with some of the most awesome and influential business books for beginners who wants to build, lead, and win in business!

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    Customer Success Best Practices

    May 16, 2024

    10 Customer Success Best Practices to Follow in 2025

    In this blog, we’ve discussed customer success in detail with some of its best practices and answered some frequently asked questions.

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    best portfolio website builders

    April 29, 2024

    The 5 Best Portfolio Website Builders for 2026

    Find the best portfolio website builders for showcasing your work in 2026. From Hostinger to Webflow, learn what’s the perfect fit for you.

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    Customer Service Automation

    March 29, 2024

    Customer Service Automation – How to Save Time & Delight Customers

    Discover effective strategies for customer service automation to save time, efficiency, and better customer experience.

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    Top Customer Experience (CX) Conferences

    March 25, 2024

    Top Customer Experience Conference to Attend in 2026

    If you’re looking for some of the coolest upcoming Customer Experience Conferences to attend in 2026, you’re in the right place!

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    Customer Support While Remote

    March 24, 2024

    7 Best Practices for Customer Support While Remote

    In this blog, you will see the most effective practices to ensure stellar customer support in a remote work environment.

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    Shopping Cart Abandonment Rate and How to Reduce Cart Abandonment Rate

    February 28, 2024

    Shopping Cart Abandonment Rate – How to Reduce It in 2025

    Know your Cart Abandonment Rate, uncover why carts are left behind, calculate the metric, and reduce the rates for eCommerce success.

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    What is Pages per Visit (PPV) - User Engagement Metric

    January 30, 2024

    Pages Per Visit (PPV) – A Simple Guide

    Wondering what’s a good benchmark for user engagement on your website? Let’s understand this engagement metric called Pages per Visit (PPV).

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    What is Customer Health Score? How to Measure Customer Health Score

    December 26, 2023

    What is Customer Health Score? Learn How to Measure It

    Explore how businesses measure and leverage the ‘Customer Health Score’ to predict customer loyalty and retention.

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    Repeat Customer Rate (RCR) - KPI

    December 17, 2023

    Repeat Customer Rate: Generate 3X More Revenue

    Let’s take a quick dive into Repeat Customer Rate, and find out how we can generate 3x more revenue by utilizing this crucial KPI.

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    Things customers hate when they are looking for help

    November 28, 2023

    7 Things Customers Hate While Seeking Help: Try Avoiding Them

    Here, we will discuss the 7 things customers hate while seeking help that we think are the most crucial to avoid and tackle as a business.

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    customer service stats

    October 27, 2023

    5 Spooky Customer Service Stats: Resolve Them Now Before Halloween

    In today’s blog, we’ll be helping you tackle these spooky customer service stats step-by-step, with a dash of Halloween sorcery.

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    KPIs to boost customer experience

    October 20, 2023

    Top 13 Customer Experience KPIs and Metrics in 2025

    Here, we’ll explore 13 customer experience KPIs to enhance the overall customer experience and turn your customers into loyal fans.

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    how to reduce support ticket backlog

    August 27, 2023

    7 Effective Ways to Handle and Reduce Support Ticket Backlog

    Here, we’ll explore real-life examples and practical tips to keep service good and reduce the support ticket backlog.

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