how to reduce support ticket backlog

August 27, 2023

7 Effective Ways to Handle and Reduce Support Ticket Backlog

Here, we’ll explore real-life examples and practical tips to keep service good and reduce the support ticket backlog.

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How to hire for customer service

July 19, 2023

How to Hire & Onboard for Customer Service – 100% Proven Strategies

Here, we’ll guide you to understand the process, find, assess, and hire best candidates for customer service roles.

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cross-selling vs upselling

June 21, 2023

Cross-Selling VS Upselling: A Simple Guide

Discover the power of cross-selling vs upselling strategies. Learn definitions, effective techniques, explore benefits, and more.

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net promoter score guide nps calculator

June 13, 2023

What is Net Promoter Score? Your Ultimate Guide to NPS

A comprehensive guide on Net Promoter Score (NPS). Learn its benefits, strategies, etc. as well as how to calculate and improve your NPS.

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consumer psychology

April 30, 2023

Consumer Psychology: The Secrets For Happier Customers

Here, we will shed light on this common yet very dynamic subject ‘Consumer Psychology’ to help you make the most out of your business.

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customer service b2b

March 27, 2023

What Is B2B Customer Service? 6 Best Practices for Success 

Here, we’ll dive into the world of B2B customer service and see what it actually is and how to do it right. 

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customer support funnel

February 27, 2023

Customer Support Funnel : Everything You Need to Know

Here, we’ll explore what a customer support funnel, its importance, and how you can create & optimize the funnel for your business is.

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understanding types of customer needs

February 14, 2023

Understanding 17 Most Crucial Types of Customer Needs

We’ll dive into the types of customer needs, how to identify them and use this information to steer business in the right direction.

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gen-z-vs-millennials-customer-service-experience-expectations

February 3, 2023

Gen Z vs Millennials – Differences in Their Customer Service Expectations

Follow the latest trends and best practices for delivering an outstanding customer service experience for Gen Z and Millennials.

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customer effort score - everything you need to know about

January 16, 2023

Customer Effort Score (CES): What, Why, When & How

In this blog, we’ll delve deeper and examine the what, why, when & how of Customer Effort Score commonly known as CES.

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