Customer Support Funnel : Everything You Need to Know
Did you know that almost 80% of customers see customer experience as important as…
Understanding 17 Most Crucial Types of Customer Needs
Without understanding customer needs your business is going nowhere! Yet, many companies ignore this…
Gen Z vs Millennials – Differences in Their Customer Service Expectations
In this fast-paced digital world, providing exceptional customer service is a must for businesses…
Customer Effort Score (CES): What, Why, When & How
As customers, we are all familiar with the feeling of being upset when a…
Agent Experience: Definition, Obstacles, Metrics, Strategies, Future
In the world of business, it’s easy to get caught up in the pursuit…
Customer Connection: 8 Strategies to Connect with Your Customers
Maintaining strong connections with your customers is more important than ever in today’s digital…
How to Leverage Dark Data for Customer Support
If you’re looking for ways to take your customer support to the next level,…
Customer Advocacy: Meaning, Examples, Strategies, Framework
In today’s blog post, we’ll be exploring its definition, examples, strategies, roles, framework, and…
7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin
Are you looking for the best alternatives to Awesome Support to enhance customer support…
What is Hybrid IT Support? Will it be a Good Option for Your Business?
Following the COVID-19 outbreak, the state of the global economy and health crises have…