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Getting Started
2
How to Install & Activate Fluent Support
Upgrade to Fluent Support Pro Add-on
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Business Management
10
Business Inboxes
Adding Multiple Business Inboxes
Creating Ticket Categories (Products)
Customer Support Portal Setup
Adding Support Staffs/Agents
View & Manage Ticket Entries
Attachment Regulation
Permission Management for Agents
Adding a Custom Ticket Submission Form
Ticket Form Customization
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Productivity
17
Ticket Tags (Custom Tags)
Templated (Saved) Replies
Filtering, Sorting & Searching Tickets
Agent Specific Tickets (My Tickets)
Internal Notes
Bulk Action in Tickets
Creating Ticket on Behalf of Customer
Custom Fields
Outgoing Webhook
Merge Tickets
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Ticket Importer
3
Ticket Importer
HelpScout Ticket Migrator
Freshdesk Ticket Migrator
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Activities & Reports
4
Dashboard Overview
Reports and Stats
Overall Activities
Dynamic Dashboard
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Email Management
4
Managing Email Notifications
Auto-forward From Google Workspace to Fluent Support
Email Piping: Email Based Support Ticket
Forward From Microsoft 365 Outlook Web Access (OWA)
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Workflow/Automation
3
Workflows & Automations
Manual Workflow
Automatic Workflow
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Ticket Management using Third Parties
4
Managing Tickets using Slack
Managing Tickets using Telegram
Managing Tickets using Discord
Managing Tickets using WhatsApp
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Integrations
14
FluentCRM Integration
Easy Digital Downloads (EDD) Integration
LifterLMS Integration
LearnDash Integration
WooCommerce Integration
TutorLMS Integration
BuddyBoss Integration
WishList Member Integration
Restrict Content Pro Integration
Paid Membership Pro Integration
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Change Log
1
Change Log
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