Business Management 10 Business Inboxes Adding Multiple Business Inboxes Creating Ticket Categories (Products) Customer Support Portal Setup Adding Support Staffs/Agents View & Manage Ticket Entries Attachment Regulation Permission Management for Agents Adding a Custom Ticket Submission Form Ticket Form Customization
Productivity 18 Ticket Tags (Custom Tags) Templated (Saved) Replies Filtering, Sorting & Searching Tickets Agent Specific Tickets (My Tickets) Internal Notes Bulk Action in Tickets Creating Ticket on Behalf of Customer Custom Fields Outgoing Webhook Merge Tickets
Ticket Importer 4 Ticket Importer HelpScout Ticket Migrator Freshdesk Ticket Migrator Zendesk Ticket Migrator
Email Management 4 Managing Email Notifications Auto-forward From Google Workspace to Fluent Support Email Piping: Email Based Support Ticket Forward From Microsoft 365 Outlook Web Access (OWA)
Ticket Management using Third Parties 4 Managing Tickets using Slack Managing Tickets using Telegram Managing Tickets using Discord Managing Tickets using WhatsApp
Integrations 17 FluentCRM Integration Easy Digital Downloads (EDD) Integration LifterLMS Integration LearnDash Integration WooCommerce Integration TutorLMS Integration BuddyBoss Integration WishList Member Integration Restrict Content Pro Integration Paid Membership Pro Integration
