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Fluent Support

Getting Started

2
  • How to Install & Activate Fluent Support
  • Upgrade to Fluent Support Pro Add-on

Business Management

10
  • Ticket Form Customization
  • Business Inbox Settings
  • Customer Support Portal Setup
  • Adding Support Staffs/Agents
  • Permission Management for Agents
  • Creating Ticket Categories (Products)
  • View & Manage Ticket Entries
  • Attachment Regulation
  • Adding Multiple Business Inboxes
  • Adding a Custom Ticket Submission Form

Productivity

9
  • Filtering, Sorting & Searching Tickets
  • Agent Specific Tickets (My Tickets)
  • Bulk Action in Tickets
  • Internal Notes
  • Templated (Saved) Replies
  • Creating Ticket on Behalf of Customer
  • Ticket Tags (Custom Tags)
  • Conditional Custom Fields
  • Workflows & Automations

Activities & Reports

3
  • Dashboard Overview
  • Reports and Stats
  • Overall Activities

Email Management

4
  • Managing Email Notifications
  • Email Piping: Email Based Support Ticket
  • Auto-forward From Google Workspace to Fluent Support
  • Forward From Microsoft 365 Outlook Web Access (OWA)

Workflow/Automation

2
  • Manual Workflow
  • Automatic Workflow

Ticket Management using Third Parties

3
  • Managing Tickets using Discord
  • Managing Tickets using Telegram
  • Managing Tickets using Slack

Integrations

11
  • Fluent Form Integration
  • FluentCRM Integration
  • Easy Digital Downloads (EDD) Integration
  • WooCommerce Integration
  • LifterLMS Integration
  • LearnDash Integration
  • TutorLMS Integration
  • BuddyBoss Integration
  • WishList Member Integration
  • Restrict Content Pro Integration
  • Paid Membership Pro Integration
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Productivity

  • Filtering, Sorting & Searching Tickets
  • Agent Specific Tickets (My Tickets)
  • Bulk Action in Tickets
  • Internal Notes
  • Templated (Saved) Replies
  • Creating Ticket on Behalf of Customer
  • Ticket Tags (Custom Tags)
  • Conditional Custom Fields
  • Workflows & Automations
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