Ticket Form Customization

Fluent Supports come with a default Ticket Submission Form, but you can customize that form too. If you want to build a Ticket Submission Form from scratch, feel free to read this doc, or if you want to hide or change some text within the default form, see below.

Go to the Global Settings option from your dashboard & click on Ticket Form Config from the left menu.

Fluent Support ticket form configuration

You will see multiple checkboxes and input fields.

Enabling knowledge base: #

You can suggest some articles based on the ticket title. Whenever users input the ticket title, they will see a list of articles as a suggestion, they can simply read that article or ignore it.

From this setting, you can select the post type want to suggest and also the number of posts you want to limit as a suggestion.

Fluent Support ticket form setting

Disable Rich Text Editor: #

You can disable Rich Text from your Ticket Description box.

Disabled Default Fields: #

You can disable default fields; such as File Upload, Priority, and Product & Services. You can create your own conditional custom fields, see this doc.

Form Labels Customization: #

You can customize all the labes in this area.

Fluent Support ticket form customization

Hit the save button.