Incoming webhooks let you create tickets automatically from an external platform or server.
- To get the incoming webhook, go to Global Settings, select Incoming Webhook from the left sidebar, and you will see a webhook link available on that page.
- To start using this webhook, select the business box from the drop down menu then copy the webhook link and use it. This incoming webhook accepts a FORM-type request format.
Regenerate the Webhook URL #
You can also regenerate the webhook link just by clicking on the refresh button. If you regenerate a new URL, then you have to change all your used webhook links with the new one.
How to send data in Incoming Webhook #
You have to choose the request format as FORM data, and the method will be POST.
How to reply ticket using an Incoming Webhook? #
Customers can reply to a ticket using the incoming webhook. Here three things are mandatory, customer email, ticket title, and ticket content.
- The ticket title has to be the same as the one you used while creating the ticket. Below is an example added –