Incoming webhooks let you create tickets automatically from an external platform or server. To get the incoming webhook, go to Global Settings, select Incoming Webhook from the left sidebar, and you will see a webhook link available on that page. To start using this webhook just copy the link and use it. This incoming webhook accepts FORM type request format.
Regenerate the webhook URL #
You can also regenerate the webhook link just by clicking on the refresh button. If you regenerate a new URL then you have to change all your used webhook links with the new one.
How to send data in incoming webhook #
You have to choose the request format as FORM data and the method will be POST.
How to reply ticket using incoming webhook? #
Customers can reply to a ticket using the incoming webhook. Here three things are mandatory, customer email, ticket title, ticket content. Ticket title has to be the same as the one you use while creating the ticket. Below an example added.