Incoming Webhook

Incoming webhooks let you create tickets automatically from an external platform or server.

  • To get the incoming webhook, go to Global Settings, select Incoming Webhook from the left sidebar, and you will see a webhook link available on that page.
  • To start using this webhook, select the business box from the drop-down menu then copy the webhook link and use it. This incoming webhook accepts a FORM-type request format.
Incoming Webhook
Incoming Webhook

Regenerate the Webhook URL #

You can also regenerate the webhook link just by clicking on the refresh button. If you regenerate a new URL, then you have to change all your used webhook links with the new one.

Regenerate Webhook
Regenerate Webhook

How to send data in Incoming Webhook #

You have to choose the request format as FORM data, and the method will be POST.

fluent support incoming webhook
Send data in Incoming Webhook

How to reply ticket using an Incoming Webhook? #

Customers can reply to a ticket using the incoming webhook. Here three things are mandatory, customer email, ticket title, and ticket content.

  • The ticket title has to be the same as the one you used while creating the ticket. Below is an example added –
incoming webhook setting in fluent support