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Documentation

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Fluent Support
Getting Started
3
  • How to Install & Activate Fluent Support
  • How to Install & Activate Fluent Support PRO
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Fluent Support
Business Management
14
  • Create Business Inbox Initially
  • Adding Multiple Business Inboxes
  • Creating Products to Categorize Tickets
  • Setup Customer Support Portal With Global Settings
  • Adding Support Staff/Agents
  • View & Manage Ticket Entries
  • File Attachment Regulations
  • Permission Management for Agents
  • Adding a Custom Ticket Submission Form
  • Ticket Form Customization
  • File Upload Integrations
  • Web-Based Settings In Business Inbox
  • Web and Email-Based Settings In Business Inbox
  • Customer Support Portal Dashboard
Fluent Support
Productivity
22
  • Ticket Tags (Custom Tags)
  • Saved (Templated) Replies
  • Filtering, Sorting & Searching Tickets
  • Agent Specific Tickets (My Tickets)
  • Internal Notes
  • Bulk Action in Tickets
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  • Custom Fields
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  • Frontend Agent Portal
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  • Close Ticket Silently
  • Advanced Filter Fluent Support
  • Add More Attachments Type
  • Add and Customize Customer Portal using Gutenberg Block
  • Advanced Filter Save Search Feature
  • Agent Time Tracking
  • Navigate With the Keyboard Shortcut 
Fluent Support
Activities & Reports
4
  • Dashboard Overview
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  • Overall Activities
  • Dynamic Dashboard
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Ticket Importer
4
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Fluent Support
Email Management
5
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  • Email Piping For Email-Based Support Tickets
  • Forward From Microsoft 365 Outlook Web Access (OWA)
  • Change Amazon Lambda Cloud Processing Service for Email Piping
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3
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Fluent Support
Ticket Management using Third Parties
4
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Fluent Support
Integrations
22
  • FluentCRM Integration
  • Easy Digital Downloads (EDD) Integration
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  • LearnDash Integration
  • WooCommerce Integration
  • TutorLMS Integration
  • BuddyBoss Integration
  • WishList Member Integration
  • Restrict Content Pro Integration
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  • Fluent Forms Integration
  • Incoming Webhook
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  • Google reCAPTCHA Integration
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  • Integration Statuses
  • SureTriggers Integration  
  • FluentCommunity Integration
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AI-Powered Assistance
2
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  • Features Of OpenAI Integration In Fluent Support
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Change Log
1
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Integrations

Enhance functionality and connectivity with Fluent Support's Integrations. Explore a world of possibilities to seamlessly integrate and optimize your workflow.

  • FluentCRM Integration
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