FluentSupport allows you to Merge multiple tickets into a single ticket from a single user with all responses included especially to remove the need for separate replies. This article will guide you through the whole process of doing it.
Merge Tickets #
To learn how you can Merge Tickets using Fluent Support, follow the steps with the screenshots & GIFs below —
Remember, only those with permission can merge tickets. Also, once you merge all tickets, you can’t Unmerge them.
First, go to your Fluent Support and click on Tickets.
![Tickets from Fluent Support dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Fluent-Support-Ticktes-1.webp)
Now go to your desired ticket section from My Tickets, All Tickets, Unassigned, or Bookmarks.
![All ticket sections](https://fluentsupport.com/wp-content/uploads/2024/06/Choose-ticket-section-1.webp)
Open the specific ticket you want to merge, and click on the Three dot Icon next to the mailbox option. Now, select ”Merge Tickets” and a popup page will appear on the top.
![Merge Tickets option](https://fluentsupport.com/wp-content/uploads/2024/06/Merge-Tickets.webp)
The popup will display all the tickets opened by a single user under ID, Title, and Status options to merge.
![Display of all merged tickets](https://fluentsupport.com/wp-content/uploads/2024/06/ID-Title-Status.webp)
You can select all the tickets in bulk at once or individually based on your needs.
![Select tickets for bulk actions](https://fluentsupport.com/wp-content/uploads/2024/06/Select-Tickets-drift-video.gif)
Click on and the ticket will be combined with the previous one. Now you can respond to all merged tickets at once with a single response for all inquiries.
![Finally marge desired tickets](https://fluentsupport.com/wp-content/uploads/2024/06/Clicking-Merge.gif)
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.