FluentSupport allows the support agents to Bookmark their tickets to find them easily on the dashboard or to request another agent to look at a ticket. This article will guide you through the whole process of doing it.
Bookmarks #
To learn how you can Bookmark your tickets using Fluent Support, follow the steps with the screenshots & GIF below —
First, go to your Fluent Support and click on Tickets
![Tickets from Fluent Support Dashboard](https://fluentsupport.com/wp-content/uploads/2024/06/Fluent-Support-Ticktes-2.webp)
Now go to your desired ticket section from My Tickets, All Tickets, Unassigned, or Bookmarks
![All ticket sections](https://fluentsupport.com/wp-content/uploads/2024/06/Choose-ticket-section-2.webp)
Open the specific ticket you want to bookmark and click on the Three dot Icon next to the mailbox option.
Now, select Add Bookmark and a popup page will appear on the top.
![Add bookmark option](https://fluentsupport.com/wp-content/uploads/2024/06/Add-bookmark.webp)
You can assign single or multiple support staff to the ticket using the dropdown list. After selecting the support staff, click the Add button and the ticket will be bookmarked & stored under the Bookmarks section on the left sidebar.
![Select Agents GIF](https://fluentsupport.com/wp-content/uploads/2024/06/Select-agents-Add.gif)
The support staff (agents) will also be bookmarked on the right side of that ticket.
![Bookmarked ticket](https://fluentsupport.com/wp-content/uploads/2024/06/Bookmark-Right-Sidebar-scaled.webp)
You can add more support staff (agents) by clicking on the +
Plus Icon.
![Add more agents](https://fluentsupport.com/wp-content/uploads/2024/06/add-more-agent.webp)
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.