Change Log

  • Added – Trigger Fluent CRM automation within workflow (Pro)
  • Added – Agent feedback in ticket response (Pro)
  • Added – Agent permission for save response as draft
  • Added – New shortcode for agent title signature in the inbox settings
  • Added – Custom registration field using hooks
  • Fixed – Agent can assign ticket without permission
  • Fixed – The time duration displayed for ticket creation and response creation is inconsistent
  • Fixed – Open a new thread in email for every response created
  • Fixed – Translation issue
  • MySQL orderby security issue fixed
  • Improved File Upload
  • Improved UI
  • Fixed – Update and delete customer profile issue
  • Fixed – Reset avatar issue for customer and agent
  • Fixed – Ticket ID not included in outgoing webhook
  • Fixed – Update and delete issue in saved reply
  • Fixed – Ticket ID not included in outgoing webhook (Pro)
  • Fixed – Update and delete issue in saved reply (Pro)
  • Fixed – Time difference issue in saved reply (Pro)
  • Added – Gutenberg block editor support for customer portal
  • Added – Option to set additional fields in register form
  • Added – Agent assigns permission for support staff
  • Fixed – Added a few missing translations
  • Fixed – “not contain” condition does not work in the workflow
  • Fixed – Ticket delete button is only shown in the Pro version
  • Fixed – Freshdesk migrator issue fixing
  • Fixed – File upload and view issue for 3rd party
  • Improved – Ticket ordering in the customer portal
  • Improved – Implemented 404 page for invalid ticket id
  • Added – Option to delete ticket from inside view ticket
  • Added – Re-design permission page
  • Added – Report by Product(Pro)
  • Added – Report by Business Inbox(Pro)
  • Added – Support RTL email template
  • Fixed – Hide agent performance report from dashboard if the user doesn’t have permission
  • Fixed – Tickets page – search not working in some case
  • Fixed – Issue in Customer Fields required with conditions(Pro)
  • Fixed – Save as draft in reply ticket not working
  • Fixed – Manage Customer – upload avatar for customer not working
  • Fixed – Add media button is not working for wp-editor
  • Fixed – Attachment not working from email for 3rd party(Pro)
  • Fixed – The issues in inner sidebar while route changing
  • Fixed – Create ticket issue for required fields
  • Fixed – Edit button in draft mode
  • Fixed – Add cc or Discard cc button not showing
  • File Attachment view issue fixed
  • remove error_log for debugging
  • Added – Effortless draft mode and auto save functionality
  • Added – Option to set maximum file upload limit
  • Added – Option to set dedicated business box for webhook(Pro)
  • Added – Option to set as default business box
  • Added – Option to set business box in the customer portal shortcode
  • Added – Option to upload file in the ticket create form
  • Added – Business box added in the workflow action and condition list (Pro)
  • Added – Option to merge multiple tickets at the same time
  • Added – Summary by agent report on the dashboard
  • Added – Email CC support(Pro)
  • Added – Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
  • Added – Zendesk migrator(Pro)
  • Fixed – Exception handled in route issue
  • Fixed – Edit reply issue
  • Fixed – Workflow action ordering issue (Pro)
  • Fixed – Custom field required in conditional form (Pro)
  • Fixed – Conditional form rendering issue (Pro)
  • Fixed – Ticket create using API endpoint (Pro)
  • Fixed – Freshdesk migrator issue (Pro)
  • More improvements
  • Added – Google reCAPTCHA support
  • Added – Custom field required or optional (Pro)
  • Added – Custom field in the workflow condition (Pro)
  • Added – Saved replies templates in auto ticket close module (Pro)
  • Added – Saved replies templates in the workflow (Pro)
  • Fixed – Fluent CRM widget missing issue (Pro)
  • Fixed – Ticket merge popup issue (Pro)
  • Fixed – Delete action of manual workflow (Pro)
  • More improvements
  • Added – Notify user when agent create a ticket on behalf of them
  • Added – Migrate Tickets from Freshdesk (Pro)
  • Added – Toggle to stop auto close bookmarked tickets (Pro)
  • Fixed – Custom fields issues while creating ticket from Fluent Forms
  • Fixed – Issue with Shortcode
  • Fixed – Issue on ticket close
  • Fixed – Issue with telegram reply (Pro)
  • Fixed – Support staff not assigned to ticket via workflow (Pro)
  • Fixed – Frontend agent portal issues (Pro)
  • More Bug Fixes and Improvements
  • Dynamic Dashboard
  • Agent assigned to Activity
  • Export Agent Summary Report (Pro)
  • JS HelpDesk Importer
  • Manual Workflow bug fixing( Bug)
  • Attachment does not send on the first response (Bug)
  • Help Scout Ticket Migrator (Pro)
  • Block user’s ticket not blocking issue fixed (Bug)
  • Filters not staying in place (Bug)
  • WooCommerce purchase history design changed (Improvement)
  • Activity Log Filters
  • Active Tickets for Products
  • Waiting Tickets stat on the Dashboard
  • Hourly Reports for tickets activity
  • New Trigger – Ticket Closed on Automation (Pro)
  • Close Ticket Silently (without triggering emails)
  • Migrate Tickets from Awesome Support
  • Migrate Tickets from SupportCandy
  • Fixed and Improvements of a few minor UI issues
  • Added Auto Close Ticket Module based on ticket inactivity days (Pro)
  • Improved Saved Replies [you can add more replies] (Pro)
  • Styling Improvements
  • Fixed a few minor issues on integrations
  • Fixed a few minor bugs regarding data sanitizations
  • Saved Replies issues Fixed
  • All external links are will open in a new tab
  • Auto Linking linkable contents
  • Create new ticket flow improved from the agent side
  • Added – Ticket create action in FluentCRM
  • Added – FluentCRM list on ticket sidebar
  • Added – Fluent Support ticket summary in WP Dashboard toolbar
  • Added – Fluent Support ticket summary in WP Dashboard toolbar
  • Added – Fluent Support summary WP Dashboard Widget
  • Fixed – Customer ticket creation page disappear on page reload
  • Improvement – Security
  • Improvement – Code Base
  • Added – Shortcode support in the workflow (Pro)
  • Added – LearnPress integration (Pro)
  • Added – Split reply to a new ticket (Pro)
  • Added – License status in EDD widget (Pro)
  • Added – Agent portal in frontend (Pro)
  • Added – Ticket closing feature from Slack and Telegram (Pro)
  • Added – Adding or removing ticket bookmark from the workflow (Pro)
  • Fixed – Email box setup issue on translated sites (Pro)
  • Fixed – WooCommerce customer guest purchase not displaying in WooCommerce widget (Pro)
  • Improvement – Security (Pro)
  • Improvement – Code Base (Pro)
  • Added Customer Logout Feature
  • Added Customer Password Reset Feature
  • Added Global Customer Searching on Ticket Creation on Behalf of Customer (Pro)
  • Added Template for Ticket Creation on Behalf of Customer (Pro)
  • Fixed WooCommerce Order Total Issue (Pro)
  • Fixed Text Encoding Issue on Email Piping (Pro)
  • Added Avatar Reset Feature
  • Improvement of Code Base
  • Improvement of Code Base
  • Fixed Image alignment issue in email template
  • Fixed Editor issue inside a modal popup
  • Added Ticket Merge System (Pro)
  • Added Ticket Watcher System (Pro)
  • Added Mailbox Check in Workflow (Pro)
  • Fixed Customer avatar doesn’t display in the customer portal
  • Fixed Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile
  • Added FluentCRM List & Tag Check in Workflow (Pro)
  • Added FluentCRM List & Tag Attach & Detach in Workflow (Pro)
  • Fixed WooCommerce Multi Currency Issue (Pro)
  • Fixed WooCommerce Draft Product Display in Custom Fields (Pro)
  • Added GDPR compliance and WordPress Data-Export API
  • Added Today’s stats of tickets
  • Added Attachment support in the email notification- Added Ticket moving feature from one mailbox to another
  • Fixed Conflict while creating a ticket from agent-end in some specific servers
  • Added – Whatsapp integration via Twilio (Pro)
  • Added – Outgoing Webhook Integration in the workflow (Pro)
  • Added – Agents report filtering by a specific agent (Pro)
  • Added – Today’s stats of tickets (Pro)
  • Added – Send notification to 3rd party integrated notification system on agent assign (Pro)
  • Added – Ticket moving feature from one mailbox to another (Pro)
  • Fixed – Ticket created email notification not sending when creating a ticket via incoming webhook (Pro)
  • Added – Email notification on ticket assign
  • Added – Ticket priority selection in Fluent Forms integration
  • Added – Customer profile picture changing the option in agent area
  • Added – Customer registration on ticket creation from agent area
  • Added – WordPress user registration on ticket creation from agent area
  • Added – Plugin PHP API
  • Added – Ticket customer changing option from the agent dashboard
  • Added – Missing translations
  • Authentication Improvements
  • Fixed – Attachment issue
  • Fixed – Email notification not sent to the customer when an agent replies to a ticket
  • Authentication Improvements
  • Fixed – Attachment issue
  • Fixed – Email notification not sent to the customer when an agent replies to a ticket
  • Added – Ticket advanced filtering (Pro)
  • Added – Custom fields on Telegram integration (Pro)
  • Added – Incoming Webhook (Pro)
  • Added – Missing translations (Pro)
  • Fixed – Issues related to email piping (Pro)
  • Fixed – Email footer not sending to email notification (Pro)
  • Fixed – Discord Notification issues (Pro)
  • Fixed – Custom fields not saving when creating a ticket from the agent dashboard (Pro)

– Preview text issue fixed
– Support for Non-Latin chars
– Customer Delete Feature added

– File upload bug issue fixed
– Ticket priority display issue fixed fixed

– Fixed Registration shortcode

– Save notifications improvement
– Enforcing hook names convention
– The final release for the public launch

– UI & UX Improvements
– Added Signup and Login Form
– Fully Translation Ready

– UI Improvements
– Data Syncing Issue Fixed

– Remove Fluent Forms Dependencies
– Deep integration with FluentCRM
– UI Improvements

– Initial Release