- Dynamic Dashboard
- Agent assigned to Activity
- Export Agent Summary Report (Pro)
- JS HelpDesk Importer
- Manual Workflow bug fixing( Bug)
- Attachment does not send on the first response (Bug)
- Help Scout Ticket Migrator (Pro)
- Block user’s ticket not blocking issue fixed (Bug)
- Filters not staying in place (Bug)
- WooCommerce purchase history design changed (Improvement)
- Activity Log Filters
- Active Tickets for Products
- Waiting Tickets stat on the Dashboard
- Hourly Reports for tickets activity
- New Trigger – Ticket Closed on Automation (Pro)
- Close Ticket Silently (without triggering emails)
- Migrate Tickets from Awesome Support
- Migrate Tickets from SupportCandy
- Fixed and Improvements of a few minor UI issues
- Added Auto Close Ticket Module based on ticket inactivity days (Pro)
- Improved Saved Replies [you can add more replies] (Pro)
- Styling Improvements
- Fixed a few minor issues on integrations
- Fixed a few minor bugs regarding data sanitizations
- Saved Replies issues Fixed
- All external links are will open in a new tab
- Auto Linking linkable contents
- Create new ticket flow improved from the agent side
- Added – Ticket create action in FluentCRM
- Added – FluentCRM list on ticket sidebar
- Added – Fluent Support ticket summary in WP Dashboard toolbar
- Added – Fluent Support ticket summary in WP Dashboard toolbar
- Added – Fluent Support summary WP Dashboard Widget
- Fixed – Customer ticket creation page disappear on page reload
- Improvement – Security
- Improvement – Code Base
- Added – Shortcode support in the workflow (Pro)
- Added – LearnPress integration (Pro)
- Added – Split reply to a new ticket (Pro)
- Added – License status in EDD widget (Pro)
- Added – Agent portal in frontend (Pro)
- Added – Ticket closing feature from Slack and Telegram (Pro)
- Added – Adding or removing ticket bookmark from the workflow (Pro)
- Fixed – Email box setup issue on translated sites (Pro)
- Fixed – WooCommerce customer guest purchase not displaying in WooCommerce widget (Pro)
- Improvement – Security (Pro)
- Improvement – Code Base (Pro)
- Added Customer Logout Feature
- Added Customer Password Reset Feature
- Added Global Customer Searching on Ticket Creation on Behalf of Customer (Pro)
- Added Template for Ticket Creation on Behalf of Customer (Pro)
- Fixed WooCommerce Order Total Issue (Pro)
- Fixed Text Encoding Issue on Email Piping (Pro)
- Added Avatar Reset Feature
- Improvement of Code Base
- Improvement of Code Base
- Fixed Image alignment issue in email template
- Fixed Editor issue inside a modal popup
- Added Ticket Merge System (Pro)
- Added Ticket Watcher System (Pro)
- Added Mailbox Check in Workflow (Pro)
- Fixed Customer avatar doesn’t display in the customer portal
- Fixed Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile
- Added FluentCRM List & Tag Check in Workflow (Pro)
- Added FluentCRM List & Tag Attach & Detach in Workflow (Pro)
- Fixed WooCommerce Multi Currency Issue (Pro)
- Fixed WooCommerce Draft Product Display in Custom Fields (Pro)
- Added GDPR compliance and WordPress Data-Export API
- Added Today’s stats of tickets
- Added Attachment support in the email notification- Added Ticket moving feature from one mailbox to another
- Fixed Conflict while creating a ticket from agent-end in some specific servers
- Added – Whatsapp integration via Twilio (Pro)
- Added – Outgoing Webhook Integration in the workflow (Pro)
- Added – Agents report filtering by a specific agent (Pro)
- Added – Today’s stats of tickets (Pro)
- Added – Send notification to 3rd party integrated notification system on agent assign (Pro)
- Added – Ticket moving feature from one mailbox to another (Pro)
- Fixed – Ticket created email notification not sending when creating a ticket via incoming webhook (Pro)
- Added – Email notification on ticket assign
- Added – Ticket priority selection in Fluent Forms integration
- Added – Customer profile picture changing the option in agent area
- Added – Customer registration on ticket creation from agent area
- Added – WordPress user registration on ticket creation from agent area
- Added – Plugin PHP API
- Added – Ticket customer changing option from the agent dashboard
- Added – Missing translations
- Authentication Improvements
- Fixed – Attachment issue
- Fixed – Email notification not sent to the customer when an agent replies to a ticket
- Authentication Improvements
- Fixed – Attachment issue
- Fixed – Email notification not sent to the customer when an agent replies to a ticket
- Added – Ticket advanced filtering (Pro)
- Added – Custom fields on Telegram integration (Pro)
- Added – Incoming Webhook (Pro)
- Added – Missing translations (Pro)
- Fixed – Issues related to email piping (Pro)
- Fixed – Email footer not sending to email notification (Pro)
- Fixed – Discord Notification issues (Pro)
- Fixed – Custom fields not saving when creating a ticket from the agent dashboard (Pro)
– Preview text issue fixed
– Support for Non-Latin chars
– Customer Delete Feature added
– File upload bug issue fixed
– Ticket priority display issue fixed fixed
– Fixed Registration shortcode
– Save notifications improvement
– Enforcing hook names convention
– The final release for the public launch
– UI & UX Improvements
– Added Signup and Login Form
– Fully Translation Ready
– UI Improvements
– Data Syncing Issue Fixed
– Remove Fluent Forms Dependencies
– Deep integration with FluentCRM
– UI Improvements
– Initial Release
