Change Log

– Added Customer Logout Feature
– Added Customer Password Reset Feature
* Added Global Customer Searching on Ticket Creation on Behalf of Customer (Pro)
* Added Template for Ticket Creation on Behalf of Customer (Pro)
* Fixed WooCommerce Order Total Issue (Pro)
* Fixed Text Encoding Issue on Email Piping (Pro)
– Added Avatar Reset Feature
– Improvement of Code Base

– Improvement of Code Base
– Fixed Image alignment issue in email template
– Fixed Editor issue inside a modal popup
* Added Ticket Merge System (Pro)
* Added Ticket Watcher System (Pro)
* Added Mailbox Check in Workflow (Pro)
– Fixed Customer avatar doesn’t display in the customer portal
– Fixed Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile
* Added FluentCRM List & Tag Check in Workflow (Pro)
* Added FluentCRM List & Tag Attach & Detach in Workflow (Pro)
* Fixed WooCommerce Multi Currency Issue (Pro)
* Fixed WooCommerce Draft Product Display in Custom Fields (Pro)

  • Added GDPR compliance and WordPress Data-Export API
  • Added Today’s stats of tickets
  • Added Attachment support in the email notification- Added Ticket moving feature from one mailbox to another
  • Fixed Conflict while creating a ticket from agent-end in some specific servers
  • Added – Whatsapp integration via Twilio (Pro)
  • Added – Outgoing Webhook Integration in the workflow (Pro)
  • Added – Agents report filtering by a specific agent (Pro)
  • Added – Today’s stats of tickets (Pro)
  • Added – Send notification to 3rd party integrated notification system on agent assign (Pro)
  • Added – Ticket moving feature from one mailbox to another (Pro)
  • Fixed – Ticket created email notification not sending when creating a ticket via incoming webhook (Pro)
  • Added – Email notification on ticket assign
  • Added – Ticket priority selection in Fluent Forms integration
  • Added – Customer profile picture changing the option in agent area
  • Added – Customer registration on ticket creation from agent area
  • Added – WordPress user registration on ticket creation from agent area
  • Added – Plugin PHP API
  • Added – Ticket customer changing option from the agent dashboard
  • Added – Missing translations
  • Authentication Improvements
  • Fixed – Attachment issue
  • Fixed – Email notification not sent to the customer when an agent replies to a ticket
  • Authentication Improvements
  • Fixed – Attachment issue
  • Fixed – Email notification not sent to the customer when an agent replies to a ticket
  • Added – Ticket advanced filtering (Pro)
  • Added – Custom fields on Telegram integration (Pro)
  • Added – Incoming Webhook (Pro)
  • Added – Missing translations (Pro)
  • Fixed – Issues related to email piping (Pro)
  • Fixed – Email footer not sending to email notification (Pro)
  • Fixed – Discord Notification issues (Pro)
  • Fixed – Custom fields not saving when creating a ticket from the agent dashboard (Pro)

– Preview text issue fixed
– Support for Non-Latin chars
– Customer Delete Feature added

– File upload bug issue fixed
– Ticket priority display issue fixed fixed

– Fixed Registration shortcode

– Save notifications improvement
– Enforcing hook names convention
– The final release for the public launch

– UI & UX Improvements
– Added Signup and Login Form
– Fully Translation Ready

– UI Improvements
– Data Syncing Issue Fixed

– Remove Fluent Forms Dependencies
– Deep integration with FluentCRM
– UI Improvements

– Initial Release