You can build a custom Ticket Submission Form very easily with this integration. Go through this article:
Installing and Activating Fluent Forms #
Installing Fluent Form is similar to other WordPress plugins. Here are the steps:
- Navigate to WordPress Admin Panel → Plugins → Add New
- Now, search for Fluent Forms, click Install, and then Activate
Enabling Fluent Support Integrations #
Go to Integrations Modules from Fluent Forms (WordPress admin panel sidebar) and turn on the Fluent Support Module as shown in the screenshot below:
Design Your Form #
With Fluent Forms, you can create beautiful and responsive online forms with just a few clicks. Go through the following steps.
Enable Fluent Support Feed #
In this step, you need to enable the Fluent Support Feed for that particular form.
- Go to the settings of that particular form.
- Click on Add New Integration, and select Fluent Support Integration. Configure the Fluent Support settings as required.
You will see various checkboxes and input fields, you need to map them accordingly.
First Give the Feed name and select your preferred business from the dropdown.
On the product option, you can select from the list of your product or you can select the product based on certain conditions.
Next, you need to map your input fields with the corresponding ticket field, on the left side you will see the ticket fields and on the right side, you need to select corresponding input fields. Click on the caret to see all of your created input fields.
Next, you need to provide the ticket provider info. Please note that you must have an email address input field on your form. Hit the Create Fluent Support Feed button.
Adding the form on a page #
You can simply copy the shortcode of that form by clicking on the shortcode shown on the top bar as seen on this screenshot below.