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Outgoing Webhook

To get started with Outgoing Webhook, head to Fluent Support’s WorkFlows. Click Add new WorkFlow. 

Outgoing Webhook
Outgoing Webhook

  • Enter a name for the WorkFlow and select Automatic from the WorkFlow type, then hit Continue.

Check WorkFlow documentation to make sure which one is appropriate for your use.

  • In the triggers option, you can select two events. On Ticket creation and On customer response.
Workflow Trigger
Workflow Trigger

  • We’ll select On ticket creation. Next, you have to enter a Condition for the Trigger to work on. After that, select Trigger Outgoing Webhook from the Actions menu.
fluent support Outgoing Webhook
Workflow Actions
  • This will expand to show additional fields. Enter the URL for your Third-party application (i.e, Zapier, Pably) and select the type of data that will be sent. 
fluent support Outgoing Webhook
Trigger Outgoing Webhook

  • Use Form data here if you are mapping form submission entries. Otherwise, use JSON.
  • Lastly, add a name to the action. After saving the WorkFlow, scroll up and change the status to Public. That’s all you need to utilize Outgoing Webhook on Fluent Support. 
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