Outgoing Webhook

To get started with Outgoing Webhook head to Fluent Support’s WorkFlows. Click Add new WorkFlow. 

Outgoing Webhook

Enter a name for the WorkFlow and select Automatic from the WorkFlow type then hit Continue.

[Check WorkFlow documentation to make sure which one is appropriate for your use.]

In the triggers option you can select two events. On Ticket creation and On customer response.

fluent support Outgoing Webhook

We’ll select On ticket creation. Next you have to enter a Condition for the Trigger to work on. After that select Trigger Outgoing Webhook from the Actions menu.

fluent support Outgoing Webhook

This will expand to show additional fields. Enter the URL for your Third party application (i.e. Zapier, Pably) and select the type of data that will be sent. 

fluent support Outgoing Webhook

Use Form data here if you are mapping form submission entries. Otherwise use JSON.

Lastly add a name to the action. After saving the WorkFlow scroll up and change the status to Public. That’s all you need to utilize Outgoing Webhook on Fluent Support.