Fluent Support has come up with another awesome feature, which is Activities. This feature lets you keep track of the overall ticket activities of your Support Agents.
- Suppose you navigate to the Activities tab from your Fluent Support dashboard. In that case, you will see a timeline of overall activities (who created, replied to, or closed any ticket) in your support portal.
- In Activity Log Filter, you can use it to filter logs depending on particular agents and time frames.
- There are two icons in the top right corner; one is the Refresh icon to update the ticket activity. And the other is the Settings icon, where you can enter the duration to automatically delete activity logs.
- In this Activity Log Settings, you can also Disable Activity Logs if you don’t want to track the activities of your support agents. After making any changes, make sure to click on the Update Settings button.
Agent Assign Action #
When an agent assigns a ticket, it will be displayed in the Overall Activities.